Max Malloy
Vice President, Digital Experience & Strategy
Max empowers teams to create generative connections that intelligently anticipate and meaningfully meet business and customer needs through personalized solutions, intelligent channels, and contextualized content. As AVP of Enterprise Digital Experience (EDGE) for ProAssurance Specialty Insurance Company, he plays a key role in directing the holistic transformation of business engagements through integrated innovation by strategically identifying opportunities for transformative growth, efficient and effective change management, and system and process automation.
Recent News
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Insurance Spotlight with ProAssurance: Innovating to become the carrier of choice
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Product Roadmap: Financial Services Operations for Insurance
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Demo: Citizen Sane: Boosting business sanity (and humanity) through Citizen Development
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Conference Sessions
Insurance Spotlight with ProAssurance: Innovating to become the carrier of choice
SES2767
With a focus on being the carrier of choice, insurance organizations need core workflows and transformative technology that synthesize all work and data to deliver convenient experiences. Join us for this Insurance Spotlight that will allow CIOs, IT leaders, and executives to learn how ServiceNow helps drive digital transformation for carriers across the globe. Hear from ProAssurance on how they are applying Financial Services Operations to offer differentiated digital experiences and orchestrated underwriting, claims, and support that will empower efficiencies, automation, and integrated AI.
Demo: Citizen Sane: Boosting business sanity (and humanity) through Citizen Development
DEM1615-K23
<p>See how ProAssurance has transformed business users into creative problem-solvers by empowering them to solution low-code apps that benefit from their unique perspectives and experience. Learn how ProAssurance established their citizen dev practice with a focus on thoughtful, human-centric engagement while also maintaining a level of oversight and governance that keeps their IT team in control. Featured apps in this demo include insurance filings tracking/reporting, help desk reimagination, and unified knowledge implementation.</p>
Product Roadmap: Financial Services Operations for Insurance
SES1462-K23
<p>Insurance carriers need a connected digital platform that can connect teams and systems to deliver convenient and empathetic policyholder experiences and capture business value, quickly. Carriers shouldn't have to choose between creating a competitive advantage or lowering combined ratio, they can say yes to both! In this session, product leaders will share recent updates to Financial Services Operations for Insurance, give a preview of what's coming, and give examples of how carriers and brokers are using the platform today to achieve impactful business results.</p>
How ProAssurance modernized insurance operations with ServiceNow
SES13833
ProAssurance’s mission is to protect those in the medical profession—and to keep up with the evolving healthcare industry. To effectively do so, they needed to replace numerous legacy processes, empower employees, and transform core business functions on one AI platform. In this session, learn how ProAssurance introduced self-service to streamline submission intake of underwriting requests, equipped support agents with a single workspace to manage requests and claims, and optimized their claims processes with automated workflows.