Luci Locsin
Director, Platform Outbound Product Management
With 20+ years of professional services experience, she joined ServiceNow in 2013 as principal engagement manager leading large implementation teams for enterprise customers; revamped & delivered the Engagement Consulting class; key contributor in establishing the Success Architect program; delivered CTA Pilot program and CMA programs. She is currently delivering the CMA AMS 2023 Q1 Program and is PMI-Project Management Professional, Scrum Alliance-Certified Scrum Master, ITILv3-F, and specializes in professional services training
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Panel: Expert to visionary: How ServiceNow certifications transformed careers
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MD
Conference Sessions
Panel: Expert to visionary: How ServiceNow certifications transformed careers
SES2390-K23
<p>This panel discussion will cover the key benefits of achieving CTA and CMA certification, how these certifications have contributed to career advancement, and how to leverage skills to become leaders in the ServiceNow® community. Attendees will have the opportunity to learn from the experiences of these experts and gain insights into the benefits of pursuing these prestigious certifications. Attendees will have a deeper understanding of the value of CTA and CMA certification, and the opportunities these certifications can bring to their careers.</p>
360 Exchange: Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
SES3178
Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Gen AI, Now Assist and AI Agents: You are Closer Than You Think
SES3552
You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well. Secure your spot now.
360 Exchange: Ask the Experts on how to get up and running with ServiceNow AI agents
SES3181
Join the ServiceNow product team to learn how to put ServiceNow AI agents to work for your organization. This roundtable explores use cases and best practices for enabling autonomous service management, showing you how to enhance efficiency across the enterprise. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Fueling AI: Unlocking content and data to supercharge your Knowledge Base
SES3334
Learn how the quality of content and data, or "grounding," impacts AI systems like LLMs, RAG, and knowledge graphs. Explore how effective grounding creates a dynamic knowledge ecosystem, improving AI relevance and decision-making. This session will show you how to leverage grounding within the ServiceNow ecosystem to transform your knowledge base into a strategic asset for continuous learning and better AI performance.