Lisa Holenstein
Sr Staff Outbound Product Manager
Experience/expertise: 15 years in IT with 8 years in the ServiceNow ecosystem. I started as a platform owner at a customer and have been at ServiceNow for over 5 years.
Current projects: Creating and developing at-scale enablement strategies and material to help our customers, partners, and colleagues to adopt the latest Workflow Automation products and employ best practices.
3 random facts: This is my eighth Knowledge conference. I’m currently learning my 4th and 5th languages. My cat was a dog in her former life and plays fetch.
Recent News
View all
CCB1104 - The Safest Harbor: Behind the Scenes of Product Management
New article articles in ServiceNow Community
·
9 months
K25 Platform Product Resource Hub
New article articles in ServiceNow Community
·
10 months
K25 Platform Product Resource Hub
New article articles in ServiceNow Community
·
10 months
Workflow Automation at Knowledge 25 - Session Highlights
New article articles in ServiceNow Community
·
10 months
Workflow Automation Getting Started Checklist - Workflow Automation CoE
New article articles in ServiceNow Community
·
12 months
Best of Workflow Automation in 2024 - Workflow Academy #13 (Feb 13th, 2025)
New article articles in ServiceNow Community
·
about 1 year
Migrate Legacy Workflows to Flows and Playbooks - Workflow Automation Center of Excellence
New article articles in ServiceNow Community
·
about 1 year
Loops in Workflows - Workflow Academy #12 (Dec 19th, 2024)
New article articles in ServiceNow Community
·
about 1 year
Getting Started with Playbooks in 2024 - Workflow Academy #11 (Nov 14th, 2024)
New article articles in ServiceNow Community
·
over 1 year
Custom Playbook Activities - Workflow Automation Center of Excellence
New article articles in ServiceNow Community
·
over 1 year
What's new for Workflow Automation in the Xanadu Release - Workflow Academy 08R (Aug 22nd, 2024)
Embedding Playbooks - Workflow Academy Shorts #07 (Aug 8th, 2024)
Conference Sessions
Press start for brilliance: Harnessing Gen AI's potential in Flow Designer
CCL1066
<p>Embark on a thrilling gaming adventure in the world of Gen AI and Flow Designer! Level up your skills and learn how to unleash the power of artificial intelligence to boost a team's capabilities. Learn to infuse intelligence into workflows, conquer challenging quests, and pave the way for innovation in ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> projects. Get ready to unlock the secrets to making your team shine with the ultimate Gen AI power-up!</p>
Press continue for excellence: How developers elevate Gen AI-generated flows
CCL1067
<p>Keep the game going and press "Continue for Excellence" in the world of Flow Designer! While Gen AI gets the adventure started, it's the human touch that takes your flows to the next level. Join this session to explore how human developers can add their unique magic to Gen AI-created workflows. Learn strategies and best practices to customize, optimize, and perfect these flows, ensuring they perfectly match an organization's unique needs. Unleash creativity and master the art of blending human ingenuity with the magic of AI automation!</p>
Two sides of a process: What’s new for PAD and Playbooks?
CCB1139-K23
<p>So you’ve dipped your toes into creating cross-enterprise processes and guiding agents through their work with engaging playbooks? In this session, you’ll learn what’s new for Process Automation Designer (PAD) and Playbooks. You’ll take process design to the next level by configuring optional activities directly in PAD, using the improved side panel and a process-driven UI. For Playbooks, presets and controllers allow you to set up your Playbook component(s) quickly and easily, and they are also the foundation for new, flexible Playbook layouts. <strong>Please complete the following training prior to attending this session: https://sn.works/CoE/Training</strong></p>
Ask the Experts: When work starts to flow - Why you should stop using legacy workflows
CCE1219-K23
<p>Moving away from legacy technology towards modular pieces of logic that can be reused, maintained, and easily debugged is a daunting, but necessary step. Join us to hear about the many use cases that can be solved with our Workflow Automation products today. Replace complex logic with decision tables, break up a large flow into subflows to increase reusability, and get a glimpse at cross-enterprise Process Automation to connect the dots. Learn about the main benefits of migrating away from legacy technology and how to make that transition as painless as possible.</p>
Playbooks: Manual workflows got you down? Try Playbook Generation!
CCE1321
Join us to discuss all things Now Assist for Playbooks! This interactive session will include a brief feature overview, followed by Q&A.
Playbook implementation best practices
CCE1329
Bring any an all of your questions on the best ways to implement Playbooks. We're bringing the best of the best Playbook experts to provide insights on gaining the most value out of process automation with ServiceNow!
Automate smarter: Use decision tables in flows, playbooks, and scripts
SNU3276
Unlock the power of Decision Tables in ServiceNow to streamline workflows, automate decision-making, and enhance scripting efficiency. This hands-on lab will guide you through implementing Decision Tables in Flows, Playbooks, and custom scripts, enabling dynamic rule evaluations and reducing complexity in business logic. Learn how to configure, test, and integrate Decision Tables to drive consistency and automation across your ServiceNow environment. Perfect for developers and administrators looking to optimize process logic with low-code solutions.
The safest harbor: Behind the scenes of Product Management
CCB1104
Join us for an exclusive behind-the-scenes look at Product Management at ServiceNow. We'll explore how we gather and use feedback from the community, idea portal, surveys, and more. Discover our meticulous process that ensures our products meet the highest standards and resonate with users. We'll highlight 2-3 standout features that made it from feedback to implementation. This session is a must-attend for anyone interested in product management and the collaborative efforts driving innovation at ServiceNow. Don't miss out!