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CCB1104 - The Safest Harbor: Behind the Scenes of Product Management

New article articles in ServiceNow Community · May 12, 2025 · article

If you missed our [CreatorCon Breakout](https://knowledge.servicenow.com/flow/servicenow/k25/sessions/page/sessions/session/1728299957723001P34u) at K25, here's your chance to catch up!

At ServiceNow, we believe that customer feedback is crucial for the continuous improvement and innovation of our products. Our Product Managers (PMs) actively seek input from our customers and partners through various channels to ensure that we are meeting their needs and expectations. This article outlines the different channels we use to source product feedback and provides guidance on how to best get in contact with us.

**Participate in my Product Feedback Survey**:

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https://www.servicenow.com/community/workflow-automation-blogs/ccb1104-the-safest-harbor-behind-the-scenes-of-product/ba-p/3260572