Revitalizing employee experience: How Alcon transformed Global Shared Services

SES1956

<p>Alcon's Global HR leadership sought to improve the company's HRSD instance for cost reduction, an exceptional employee experience, and technical stability. The Global HR Innovations Lead and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Platform owner enlisted the help of KPMG in optimizing the employee experience and bringing Alcon ‘back-to-box’, leading to the implementation of dynamic solutions including ESC to EC Pro, Native UI to Agent Workspace, and lists to dashboards. Join the celebration to learn how strategic collaboration can enhance service delivery and exponentially improve service excellence.</p>

A modern employee experience for associates at Edward Jones

SES1948-K23

<p>Edward Jones’ promise to their clients is to be by their side and help create a better future – that promise extends to their associates. Join us in a discussion to hear the Edward Jones journey to modernize its delivery of HR Services, improve the associate experience and maximize self-service capabilities. Learn the nuances of getting the most from your ecosystem layers (engagement / workflow / data sources) to serve associates with capabilities that work for them as they navigate their day and career at the institution.</p>