Revitalizing employee experience: How Alcon transformed Global Shared Services

SES1956

<p>Alcon's Global HR leadership sought to improve the company's HRSD instance for cost reduction, an exceptional employee experience, and technical stability. The Global HR Innovations Lead and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Platform owner enlisted the help of KPMG in optimizing the employee experience and bringing Alcon ‘back-to-box’, leading to the implementation of dynamic solutions including ESC to EC Pro, Native UI to Agent Workspace, and lists to dashboards. Join the celebration to learn how strategic collaboration can enhance service delivery and exponentially improve service excellence.</p>