How Edward Jones uses ServiceNow Impact to accelerate digital transformation

SES2018

Facing challenges with technical debt and performance issues, Edward Jones used ServiceNow® Impact to identify and resolve key issues—and implemented proactive monitoring with Instance Observer. By embracing Impact accelerators and strategic guidance from the Impact squad, Edward Jones improved platform health and increased the maturity of their governance and operational processes—helping them accelerate adoption and increase the return on its ServiceNow investment.

A modern employee experience for associates at Edward Jones

SES1948-K23

<p>Edward Jones’ promise to their clients is to be by their side and help create a better future – that promise extends to their associates. Join us in a discussion to hear the Edward Jones journey to modernize its delivery of HR Services, improve the associate experience and maximize self-service capabilities. Learn the nuances of getting the most from your ecosystem layers (engagement / workflow / data sources) to serve associates with capabilities that work for them as they navigate their day and career at the institution.</p>