Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed

SES3494

<p>Delve into Xerox and CareAR’s journey of enhancing service delivery with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM). We will explore how they created a common 3000+ seat instance of FSM in North America, achieving scalability across borders. Discover how Xerox and CareAR achieved faster resolution times, increased customer uptime, and gained operational efficiencies such as reduced return trips and optimized parts utilization. We will also share lessons learned and save time for audience Q&A. Don’t miss this opportunity to hear from customer experience leaders who have achieved service excellence by leveraging AI.</p>

Insights from Xerox’s Service Experience Transformation

SES2332-K23

<p>With a long history of innovation, Xerox continuously strives to enhance their service experience. Technicians and agents globally use ServiceNow and CareAR augmented reality to speed resolutions, boost remote solve rates and reduce carbon emissions. Join us as Xerox shares best practices from their own service transformation, including ways they are increasing uptime, deflecting dispatches, and managing the skills gap with automation, workflows, augmented reality, and artificial intelligence. They’ll also share the critical KPIs and metrics they use to measure success.</p>