Metaverse Mystery to Reality – Use cases from Employee Experience, Manufacturing & Retail

SES1533-K23

The metaverse has the potential to revolutionize the way we live and work when it becomes reality. A scaled network of immersive virtual worlds impacting employee engagement to customer experience, retail to manufacturing, the application of the technology will be as limitless as the metaverse itself. In this Think Big session, we break down what the metaverse is, what it’s not, and how to prepare by automating, hyperpersonalizing, managing digital assets, and hiding complexity.

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Insights from Xerox’s Service Experience Transformation

SES2332-K23

<p>With a long history of innovation, Xerox continuously strives to enhance their service experience. Technicians and agents globally use ServiceNow and CareAR augmented reality to speed resolutions, boost remote solve rates and reduce carbon emissions. Join us as Xerox shares best practices from their own service transformation, including ways they are increasing uptime, deflecting dispatches, and managing the skills gap with automation, workflows, augmented reality, and artificial intelligence. They’ll also share the critical KPIs and metrics they use to measure success.</p>

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Reducing field team friction with GIDR’s Agentic AI voice-guided intelligence.

SPN2466

Today's service experience faces friction for field teams who frequently struggle to find essential information, overcome skills gaps, and receive effective training. Maximizing productivity while ensuring strict adherence to service procedures is critical—yet up to 88% of employees fall short of full compliance. Learn how GIDR’s Agentic AI Voice platform delivers real-time Guided Instructions, Interactions, and Insights to reduce resolution times while boosting productivity, compliance, and customer satisfaction.