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Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed
JP
Product Roadmap: Charting the course for Field Service Management
Conference Sessions
The field service experience: The next big differentiator for your business
SES1348-K22
K22 K2022
Field Service Management Product Roadmap
SES1554
Join this session to learn about what's new for Field Service Management (FSM). Hear from FSM product leaders how the latest innovations can help businesses reduce field service costs with increased efficiency, and share a sneak-peak into the product roadmap.
Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed
SES3494
<p>Delve into Xerox and CareAR’s journey of enhancing service delivery with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM). We will explore how they created a common 3000+ seat instance of FSM in North America, achieving scalability across borders. Discover how Xerox and CareAR achieved faster resolution times, increased customer uptime, and gained operational efficiencies such as reduced return trips and optimized parts utilization. We will also share lessons learned and save time for audience Q&A. Don’t miss this opportunity to hear from customer experience leaders who have achieved service excellence by leveraging AI.</p>
Product Roadmap: Charting the course for Field Service Management
SES1334-K23
Join this session to get a behind the scenes look at the Field Service Management roadmap for 2023 and beyond. Hear from product and strategy leaders for an interactive discussion on our post-Utah release plans.
Transforming Field Service: Orange's Journey with ServiceNow
SES3710
Discover how Orange, a leading multinational telecommunications company, was able to streamline field service processes, increase technician productivity and automate workflows with ServiceNow. With over 290 million customers and thousands of technicians, Orange manages a complex service infrastructure but needed complete real time visibility into their field service operations. In this session, you will hear how Orange has worked with ServiceNow to deliver on their mission to easily deploy new services and provide exceptional customer service.
Field Service Management Roadmap: Redefine customer and technician experiences
SES3699
Explore the latest in Field Service Management (FSM) and how we are revolutionizing service delivery. FSM product leaders will share recent innovations and the FY25 roadmap, highlighting AI's role in enhancing both customer and employee experiences. Learn how the ServiceNow platform helps ensure the right technician is at the right place at the right time, boosting productivity and customer satisfaction. Join us to see how intelligent scheduling, enhanced workspace configurability, and AI agents can transform your field service operations.