Jeremy Hess
Senior Inbound Product Manager
Prior to ServiceNow, I was a customer at several technology companies. Today, I am I the Director for Inbound Product Management for the Service Management applications that are part of the Telecommunications, Media, and Technology industries. I currently live out in the beautiful Indiana countryside with my wife and three children.
Recent News
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Disrupting the technology industry account onboarding process
JC
Conference Sessions
Proactive service management for technology providers
SES1644-K22
K22 K2022
Epicor transforms customer onboarding with ServiceNow
SES1640-K22
K22 K2022
Technology Product Roadmap
SES3080
<p>In today's competitive landscape, Technology Providers must optimise customer value while managing costs. Be the first to hear ServiceNow’s vision for industry-specific capabilities that will shape the future of customer service and operations for Tech Providers.</p> <p>Innovation highlights:</p> <p>–Drive value throughout a customer’s journey with account lifecycle events and customer value management</p> <p>–Deliver next-generation service management using seamless workflows powered by Service Bridge</p> <p>-Accelerate lead-to-cash, reduce costs, and improve experiences with a unified platform</p>
Product Roadmap: Technology industry
SES1480-K23
<p>To deliver on the promise of XaaS, technology providers need to digitize end-to-end processes and harness the power of their ecosystem. Rapid customer onboarding, providing proactive and connected experiences, and keeping the business agile and scalable, are all critical to growth and profitability. Attend this session to learn how ServiceNow®’s purpose-built portfolio for the technology industry is redefining digital experiences and ecosystems to tap into the full potential of everything-as-a-service.</p>
Disrupting the technology industry account onboarding process
SES1483-K23
<p>Customer Onboarding is a high-value stage in the as-a-service business and operating model, thus the importance of ensuring it’s a smooth and uncomplicated process for both enterprise customers and internal teams. In this session, learn how Cisco Managed Services developed an innovative onboarding process that guides their internal teams from the technical account setup to value realization. And how this invaluable input, along with that from other ServiceNow® customers, has contributed to the vision and execution of brand-new onboarding capabilities in the technology industry products.</p>
Tech industry roadmap: Connect sales, service and success with AI Agents
SES2556
At ServiceNow, we're investing in industry-specific innovation for Tech Providers to bring AI agents and automation to your product, service delivery, and success organizations. This roadmap session will highlight our vision for uniting sales, service, and success on one AI platform. We’ll explore new features that make your front, middle, and back office teams more efficient while unlocking growth for your as-a-service business. If you’re a Tech Provider looking to optimize lead-to-cash, reduce contact center volumes, supercharge productivity, and drive customer value, this session is for you!