Disrupting the technology industry account onboarding process

SES1483-K23

<p>Customer Onboarding is a high-value stage in the as-a-service business and operating model, thus the importance of ensuring it’s a smooth and uncomplicated process for both enterprise customers and internal teams. In this session, learn how Cisco Managed Services developed an innovative onboarding process that guides their internal teams from the technical account setup to value realization. And how this invaluable input, along with that from other ServiceNow® customers, has contributed to the vision and execution of brand-new onboarding capabilities in the technology industry products.</p>

Panel: Stand out from the MSP crowd with ServiceNow

SES1484-K23

To attract and retain customers, Managed Service Providers (MSPs) must focus on not just meeting but exceeding expectations and provide consumer-like experiences. Yet internal teams are often siloed, making it difficult to provide informed and responsive service. Should you focus on meeting your customer's expectations to grow your business, or invest in innovative new services to increase your profit? YES! Join this panel to learn how ServiceNow® helps MSPs provide incremental value with a holistic integrated experience, without sacrificing profit.