Jimmy Yuan
Sr Advisory Solution Consultant, ITOM
Jimmy has been with ServiceNow for nearly 14 years, starting in engineering building solutions, and working with customers as an ITOM solution architect for the past 4 years. He is passionate about helping customers come up with solutions to their problems with the ServiceNow platform and ITOM solutions. Outside of work, he enjoys spending time with family, exercising, and taking his kids to and watching them participate in events they love.
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AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
Conference Sessions
AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
LAB1524
<p>Fulfill the prophecy of information driven outcomes! In this lab, learn how to drive efficiencies for enterprise IT and distributed teams by leveraging ML, Gen AI, and enhanced admin capabilities. Come learn how to empower SRE teams while maintaining compliance with enterprise IT mandates. Topics include: - Expand OOB and custom integrations using Integrations Launchpad - Solve issues before they become incidents with Express Lists - Reduce noise with Tag-based Alert Correlation and notify responders with alert automations - Leverage Gen AI to simplify response with Now Assist</p>
Learning Lab: Unlock value with CMDB data foundations
LAB3200
In an AI-driven world, a robust data foundation (CMDB) is key to understanding the relationships and interdependencies across IT. It provides the visibility needed to optimize operations, mitigate risks, and drive innovation. This lab session provides attendees with outcomes that can be achieved with a robust CMDB aligned with the Common Service Data Model (CSDM) and the tools to build and maintain it. Attendees will learn how to leverage the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.