Jason Lefever
Senior Manager, Inbound Product Management
Jason is a Manager with the Platform Workflow Automation team at ServiceNow. In his role, Jason is responsible for defining product strategy for Playbook Experience and Process Automation Designer. A 17-year tech industry veteran, Jason's background includes roles leading agile software development and operational process excellence initiatives across global teams. Jason is passionate about delivering best in class no code solutions that empower organizations to transform their processes through automation.
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Playbook Experience: Player 2 has entered the Portal!
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Two sides of a process: What’s new for PAD and Playbooks?
Lab: Building your first process with Process Automation Designer
Conference Sessions
Workflow Studio for end to end process development
LAB2048
Welcome to a day in the life as a process owner. In this session, we're diving into the powerful capabilities of Workflow Studio, illustrating how it can transform cross-enterprise workflows through automation. Prepare to explore how to create flows, subflows, and a decision table, all brought together in a comprehensive playbook. In addition, we'll uncover the exciting possibilities that Generative AI introduces to automation authoring. Are you ready?
Playbook Experience: Player 2 has entered the Portal!
CCL1068
<p>Ready Player 2? Join this exciting lab to uncover the magic of building processes with Process Automation Designer that caters to both agents in a workspace and requestors in a Service Portal or Next Experience page. Dive into the new process diagram view and create dynamic workflows that bridge the gap between these two perspectives. Harness the power of UI Builder to design tailored activity configurations and interfaces that enhance collaboration and efficiency.</p>
Lab: Building your first process with Process Automation Designer
LAB1573-K23
Join this hands-on lab to learn how to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process. You will discover how to connect multiple flows and actions into a single workflow, reuse existing flows, pass data between activities and stages, how to execute your processes, and more.
Two sides of a process: What’s new for PAD and Playbooks?
CCB1139-K23
<p>So you’ve dipped your toes into creating cross-enterprise processes and guiding agents through their work with engaging playbooks? In this session, you’ll learn what’s new for Process Automation Designer (PAD) and Playbooks. You’ll take process design to the next level by configuring optional activities directly in PAD, using the improved side panel and a process-driven UI. For Playbooks, presets and controllers allow you to set up your Playbook component(s) quickly and easily, and they are also the foundation for new, flexible Playbook layouts. <strong>Please complete the following training prior to attending this session: https://sn.works/CoE/Training</strong></p>
Playbook Questionnaires: collect arbitrary workflow data without custom tables
CCE1330
Come learn how you can leverage the new questionnaire activity to handle collecting arbitrary workflow data. Our experts will provide a feature overview and then engage in Q&A to empower participants to take advantage of this awesome feature!
Playbook Questionnaires: collect arbitrary workflow data without custom tables
CCE1507
Come learn how you can leverage the new questionnaire activity to handle collecting arbitrary workflow data. Our experts will provide a feature overview and then engage in Q&A to empower participants to take advantage of this awesome feature!
Amazing automation: Get the most out of Flow Designer, Playbooks, and Decisions
CCE1580
Want to learn how to get started with ServiceNow automation products like Flow Designer, Playbooks, or Decisions tables? Or are you already a pro and are looking to squeeze every bit of power and customization from the platform? Either way, join this session to learn, ask the experts any question on your mind, and learn the best ways to get the tools to work together to achieve incredible outcomes.
Process Automation Acceleration with Playbook Variants and SMART Task Plans
SES3215
Who doesn't love a success story? Join us for a conversation with Goldman Sachs, where we will learn how the team has transformed client onboarding through the use of dynamic case task templates for Playbooks. In addition, we'll take a look at how ServiceNow is innovating with Customer Service SMART Task Plans and Playbook Variants to power dynamic work and process outcomes.
What's new with Playbook Generation: GenAI roadmap for Playbooks
CCB1319
Join us to learn about our latest Playbook Generation innovations. We'll showcase recent releases and preview new, cutting edge innovations using GenAI for Playbooks.
Simplifying the complex: Use Playbook variants to implement dynamic workflows
CCL1317
Business processes can be complex, but automating them doesn't have to be! Join us to learn how Playbook variants empower organizations to digitize even the most complex processes on ServiceNow's intelligent platform.