Alberto Alvarado
Sr Director, Software Engineering
Alberto is responsible for overseeing the user experience engineering teams in the Workflow Automation organization, which includes Flow Designer, Process Automation Designer, Playbook Experience, and Decision Management. He joined the ServiceNow family in May 2016 and has played an instrumental role in the growth and success of the organization over the past eight years. Alberto is originally from Mexico City and has been residing in San Diego since 2011.
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Playbook Experience: Player 2 has entered the Portal!
Lab: Building your first process with Process Automation Designer
Conference Sessions
Playbook Experience: Player 2 has entered the Portal!
CCL1068
<p>Ready Player 2? Join this exciting lab to uncover the magic of building processes with Process Automation Designer that caters to both agents in a workspace and requestors in a Service Portal or Next Experience page. Dive into the new process diagram view and create dynamic workflows that bridge the gap between these two perspectives. Harness the power of UI Builder to design tailored activity configurations and interfaces that enhance collaboration and efficiency.</p>
Harness decision tables to supercharge workflows
CCL1051
<p>In a world where business decisions move at lightning speed, workflows might struggle to keep up. Discover the game-changing potential of Decision Tables in this lab. Learn to eliminate complex if-else constructs, make data changes without disrupting flows, and simplify data-driven logic management. Get a sneak peek into what the future holds. Don't miss this opportunity to revolutionize workflows with decisions. - Learn about decision tables and how they work -Understand how decision tables simplify managing and updating data -Get familiar with export/import capabilities</p>
Lab: Building your first process with Process Automation Designer
LAB1573-K23
Join this hands-on lab to learn how to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process. You will discover how to connect multiple flows and actions into a single workflow, reuse existing flows, pass data between activities and stages, how to execute your processes, and more.
Unraveling the Workflow Automation Suite: A 360° exploration of intelligent tool
CCL1084
In this immersive lab, explore every layer of ServiceNow’s workflow automation suite and gain a 360° view of how each product empowers users to build smarter workflows. Start with Workflow Studio/Flow Designer to construct workflows with subflows, actions, and templates. Use Flow Generation’s GenAI capabilities to auto-generate workflows. Integrate logic with Decision Management and bring workflows to life with Conversational Flows.Visually design workflows using Image to Playbook and Image to Flow.