Jan Spurlin
Master Technical Instructor
Jan has more than 25 years experience in IT, building applications, managing installations and training. She has been with ServiceNow for 7 years as an instructor. She focuses on courses for Security Operations, Governance, Risk and Compliance and ITSM. She has been identified as a Training Delivery SME for SecOps and GRC. ServiceNow certifications include: CSA, CIS-SIR, CIS-VR, CIS-ITSM, CIS-VRM, and CIS-RC.
Outside of ServiceNow, she volunteers as a referee in the FIRST robotics competition, loves to play tennis and enjoys good food and drinks - especially bourbon.
Recent News
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K25 - Pre-con - some GREAT sessions hosted by me!
New article articles in ServiceNow Community
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10 months
K25 - Pre-con - some GREAT sessions hosted by me!
New article articles in ServiceNow Community
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10 months
Knowledge25 - Registration is open - and check out pre-con!
New article articles in ServiceNow Community
·
12 months
Knowledge25 - Registration is open - and check out pre-con!
New article articles in ServiceNow Community
·
about 1 year
SecOps Training - Instructor-led options
New article articles in ServiceNow Community
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about 1 year
Training - Upcoming Instructor-led courses in Updated for Q4 2024
Training - List of upcoming instructor-led GRC courses - Updated for Q4 2024
360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
JR
PJ
K24 – Now Learning - IT Service Management Implementation (ITSMI)
Training - Instructor-led SecOps Public Training Schedule
Conference Sessions
360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
SES2908
Dive into the realm of Governance, Risk, and Compliance implementation and roll out strategies with this informative session. This discussion provides a platform for getting your questions answered, an outlet to discuss challenges, and a venue to hear success stories from other organizations. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Lab: Configure and initiate advanced risk assessments
LAB1558-K23
Create and publish the risk assessment methodology (RAM) with factors and initiate the advanced risk assessments with multi-level approvals.
Roundtable: Master Session on Governance, Risk, Compliance and ESG capabilities
SES2538-K23
<p>This Knowledge 360 Exchange will focus on effective strategies for deploying and adopting governance, risk, compliance and ESG capabilities within your enterprise. Join a facilitated roundtable discussion where we will review the top technical and organizational ‘must-knows’ for success.</p>
Enhancing Security Operations with Gen AI & AI Agents
LAB3360
Join this hands-on lab to dive deeper into the intersection of Security Incident Response and AI. In this new era- cybersecurity teams must confidently embrace the adoption of Generative and Agentic AI to drive business success. In this session you will learn how to increase analyst productivity levels and create a more efficient and effective SOC team using ServiceNow's Now Assist and Agentic AI solutions.
Transitioning to Service Operations Workspace: Enhancing efficiency & experience
SNU3319
Enhance your ITSM and ITOM to stay competitive. Join our pre-conference training on ServiceNow Service Operations Workspace—revolutionizing IT workflows for a unified user experience. Learn the advantages over traditional ITSM Agent Workspace, and how to configure and personalize the agent experience to fit your needs. Modernize your IT strategy and confidently navigate future challenges. Lead your IT operations into a new era of service excellence.
SecOps - What does ServiceNow have to offer and how does it all relate?
SNU3307
This pre-conference training is curated for stakeholders, decision-makers, administrators, developers, and platform owners eager to enhance their understanding of ServiceNow's Security Operations (SecOps). The session provides an overview of key applications within the SecOps ecosystem, highlighting seamless integration with other ServiceNow products to ensure a comprehensive, end-to-end security response workflow.
Now Assist - SecOps
SNU3298
Now Assist for Security Operations enhances situational awareness and empowers analysts with AI to identify threats and respond quickly, creating a more secure environment. This rapid response capability minimizes security breach impacts and ensures operational continuity. The lab provides a custom ServiceNow instance configured for Now Assist SecOps skills, including navigation & administration, Security Incident Summarization, Security Incident Resolution Notes, & Suggested Security Actions
Unraveling the backbone: A deep dive into the GRC/IRM data model
SNU3286
Explore the data architecture of ServiceNow's risk and compliance apps to understand how they support Integrated Risk Management (IRM). We'll cover key tables like Control Objective and Entity Type, explain their interconnections, and show how they enable seamless risk assessments and policy enforcement. Expert facilitators will reveal table relationships and dependencies, offering insights to optimize configurations and enhance decision-making. Master the GRC/IRM data model to improve your organization’s risk and compliance strategies.