Art of Deflection: Expedia's strategy for achieving 85% Tier 0 Effectiveness

SES2414

<p>Join us for an enlightening session on mastering deflection. Explore the delicate balance between improving employee experience and attaining peak Tier 0 Effectiveness. Learn how Expedia Group fosters self-service adoption while providing consumer grade support from People Team, eIT, and Facilities teams — all conveniently accessible in one place utilizing Employee Center platform.</p>

Panel: ServiceNow Employee Experience as an integral part to digital transformation

SES1704-K23

Join this fireside chat featuring Ryder System and Expedia, as they discuss how they are leveraging ServiceNow® Employee Center Pro as their digital launch point for employee experiences. These organizations from varying industry backgrounds are harnessing the power of a unified experience platform to drive productivity and streamline service operations. From serving up personalized experiences, targeted content, to driving greater service efficiencies – EC Pro is at the heart of how these organizations continue to scale and drive resilience across all workers in their channel of choice.