Finy Mathew
Manager, AI Experiences, Emerging Tech
Finy drives self-service for ServiceNow employees while promoting internal adoption of our own products to drive better outcomes. As a former ServiceNow customer and platform owner, he brings a well-rounded perspective to his role as a ServiceNow employee. He has implemented the Now Platform, IT workflows, employee workflows, and creator workflows and unites people and technology to solve both complex and smaller "annoying" problems. Finy uses data to influence roadmaps and has 12+ years of experience in HR, Supply Chain, and IT across multiple industries.
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Now on Now: Unlocking proactive self-service with Virtual Agent? AWESOME!
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Now on Now: Maximizing value through AI-powered search
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Conference Sessions
Now on Now: How to get started with Virtual Agent
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<p>Get started with Virtual Agent in a jiffy. See how simple it is to create a first VA conversation and give\ users quick answers to drive self-help.</p>
Now on Now: Unlocking proactive self-service with Virtual Agent? AWESOME!
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<p>Join us as we share our journey with ServiceNow® Virtual Agent, a powerful AI-driven tool that's helping us deliver frictionless, user-centric experiences. Learn Virtual Agent's key capabilities and features and how it's working, every day, for our employees and customers.</p>
Now on Now: Maximizing value through AI-powered search
SES1496-K23
<p>What exactly is AI search? And how has it helped us transform our critical digital properties into more indexed content and stronger search results? We’ll show you how AI is helping us find what we need when we need it, leading to more productive employees, partners, and customers. We’re share our best practices to help you on your AI search journey.</p>
360 Exchange: Explore Agentic AI use cases for employee self-service with the Virtual Agent
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This roundtable will explore cutting-edge use cases where AI Agents handle complex employee inquiries and streamline IT and HR support at scale. Sit with the ServiceNow product team to discuss how AI Agents can potentially automate issue deflection and improve the employee experience. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: Ask the Experts on how to get up and running with ServiceNow AI agents
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Ask the Experts on how to get up and running with ServiceNow AI agents
Now on Now: Amplifying employee & customer support with AI-powered self-service
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AI is transforming self-service—are you ready to lead the change? Discover how we’ve embedded AI into every step of the customer and employee support journey, driving a 3x increase in self-service usage by making self-service smarter, faster, and more effective. From issue detection to resolution, we’ll share real-world insights, lessons learned, and the impact AI is having on employee and customer satisfaction and productivity. Join us to see how AI-powered self-service is redefining support at ServiceNow — and how you can harness it in your own organization.