Illuminating the path ahead for GBS: A fireside chat with Deborah Kops

SES3012

Join leading Global Business Services (GBS) advisor, Deborah Kops, in a conversation about the future of the industry. Join this session to hear about the headwinds, tailwinds, key considerations and watch-outs for shared services organizations at all stages of maturity.

Optimizing enterprise-wide service experience: How Merck KGaA leads the way on GBS

SES1402-K23

<p><span style="color: rgb(0,0,0);"><span style="font-family: Calibri;">Unlocking the key to exceptional cross-departmental employee experiences is a top priority for many but requires a shared vision for digital transformation that prioritizes consolidation, simplicity, and value. Join Deborah Kops in a fireside chat with Manuel Knoll, Head of Service Enablement and Oliver Darga, Head of MBS Service Experience at Merck </span></span>KGaA<span style="color: rgb(0,0,0);"><span style="font-family: Calibri;">, as they share how their organization is collaborating to optimize services across their 8 largest functions, using an aligned contact channel strategy and Experience Management Framework</span></span>.</p>