Optimizing enterprise-wide service experience: How Merck KGaA leads the way on GBS

SES1402-K23

<p><span style="color: rgb(0,0,0);"><span style="font-family: Calibri;">Unlocking the key to exceptional cross-departmental employee experiences is a top priority for many but requires a shared vision for digital transformation that prioritizes consolidation, simplicity, and value. Join Deborah Kops in a fireside chat with Manuel Knoll, Head of Service Enablement and Oliver Darga, Head of MBS Service Experience at Merck </span></span>KGaA<span style="color: rgb(0,0,0);"><span style="font-family: Calibri;">, as they share how their organization is collaborating to optimize services across their 8 largest functions, using an aligned contact channel strategy and Experience Management Framework</span></span>.</p>

Panel: How one of the largest enterprises connects its workers via a unified experience

SES1971-K23

<p>EY and Merck KGaA Darmstadt Germany have collaborated on joining the three key dimensions (experience, engagement, empowerment) for all employees across the world. We have stretched the traditional intranet portal to deliver an unified employee experience which includes: - Work : Be productive - Grow : Improve skills and impact - Connect : Feel connected In this session you will learn how to make ServiceNow® an essential part of your co-worker's daily life. This session will demonstrate how traditionally dispersed information and services were brought together to deliver an omni-channel consumer grade experience.</p>