Cara Herrick
Director, Global Business Services Strategy
Cara Herrick is Director, Global Business Services Strategy at ServiceNow and has the enviable job of helping to evangelize GBS within ServiceNow and build the ServiceNow GBS community more broadly. Cara joined ServiceNow following a 14-year career at a global consumer goods company, where she was both a practitioner and customer, focused on HR and GBS service delivery excellence, continuous improvement and strategy. Cara holds a Master's degree in Human Resources from Cornell University and is interested in the intersection of people, process and technology.
Recent News
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A $100m digitization-simplifying colleague experience across business services
Global Business Services Roundtable Discussion: Optimize on a single platform
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Illuminating the path ahead for GBS: A fireside chat with Deborah Kops
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Conference Sessions
A $100m digitization-simplifying colleague experience across business services
SES2323
The London Stock Exchange Group (LSEG) is in a period of immense change, with M&A activity and a transformational business model shift underway. Join this session to learn how the company is driving the digital transformation of enterprise services and the "One Service Desk" strategy, and the evolution of LSEG's Enterprise Service Management Centre of Excellence & Innovation that's delivering big savings and productivity gains back to the enterprise at a time when it's needed most.
Illuminating the path ahead for GBS: A fireside chat with Deborah Kops
SES3012
Join leading Global Business Services (GBS) advisor, Deborah Kops, in a conversation about the future of the industry. Join this session to hear about the headwinds, tailwinds, key considerations and watch-outs for shared services organizations at all stages of maturity.
Global Business Services Roundtable Discussion: Optimize on a single platform
SES1587
Discuss best practices and experiences with peers leveraging ServiceNow® to connect people, process and technology at scale to optimize Shared Services and Global Business Services. Share ideas on how to better manage and improve services through a single pane of glass, drive automation across value streams such as Source-to-Pay, Hire-to-Retire and Lead-to-Cash and provide a single digital experiences for all users, be they employees, suppliers or customers.
Leveraging Agentic AI to supercharge core business operations
SES3091
Join us for a roundtable session to discuss how AI can transform Business Operations. You'll have the opportunity to engage with leaders like you to discuss how AI drives innovation, creates measurable impact, and demonstrates the value of core business operations. We will share a perspective of AI in shared services and the role of ServiceNow in driving and measuring enterprise-wide business operations. Come ready to share insights and collaborate in this workshop-style session focused on maximizing the potential within your organization.