UX Presentation: Writing good content leading practices

ACT2510-K23

Whether describing a catalog item or crafting a knowledge article, it is important to make the content accessible to your users. Learn content writing best practices from some of ServiceNow's product content experts.

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UX Presentation: Self service leading practices

ACT2505-K23

Learn 5 leading practices to help ensure your self-service implementation delivers the value your users expect. These practices span all of ServiceNow's portal experience (e.g. Employee Center, Customer Service Portal) and are valuable for any custom portal experiences you might create.

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