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From the Experts: Tree Testing methodology for organizing your content
Delivering a Great Self Service Experience - Knowledge 2023 (UX Lab)
UX Presentation: Organizing your content leading practices
Conference Sessions
Lab: UX: Delivering great self-service experiences
LAB1687-K23
<p>Investing in helping your employees or customers resolve problems on their own? Want to make sure they are successful in their self-service tasks? Join this Lab session to learn how to center the users in your decision making process by applying best practices and user experience methods to your implementation journey.</p>
UX Presentation: Self service leading practices
ACT2505-K23
Learn 5 leading practices to help ensure your self-service implementation delivers the value your users expect. These practices span all of ServiceNow's portal experience (e.g. Employee Center, Customer Service Portal) and are valuable for any custom portal experiences you might create.
UX Presentation: Organizing your content leading practices
ACT2511-K23
<p>Hear from experts on how to effectively organize content to ensure findability and efficiency of your catalog items, knowledge articles, and more.</p>