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Nikki Narang

Nikki Narang

Product Manager

ServiceNow Inc.

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Conference Sessions

K22

Deliver frictionless field service experiences with Field Service Management

SES1347-K22

K22 K2022

1692646803067001XK24

Optimized Field Service Operations: Mastering Schedule Optimization with ServiceNow, Beans.AI, & EvoraIT

SES1553

<p>In field service management, the need for efficiency and optimal resource allocation has led the market towards innovative solutions that transcend traditional scheduling methods. Hosted in collaboration with ServiceNow, beans.ai, and EvoraIT, do not miss your chance to learn about innovations revolutionizing operations for service organizations. Join us to explore a new approach to schedule optimization that leverages cutting-edge AI, machine learning, and practical insights to redefine service delivery. As we navigate through the complexities of modern service demands, our expert panel will explore the integration of predictive analytics, intelligent automation, and real-time adjustments to craft schedules that not only meet but exceed operational and customer expectations. Attendees will gain invaluable insights into strategies for maximizing workforce productivity, enhancing customer experiences, and achieving unparalleled service excellence. Join us for an engaging exploration of the future of field service management, where optimized schedules lead to optimized outcomes.</p>

1692646803067001XK24

Field Service Management Product Roadmap

SES1554

Join this session to learn about what's new for Field Service Management (FSM). Hear from FSM product leaders how the latest innovations can help businesses reduce field service costs with increased efficiency, and share a sneak-peak into the product roadmap.

16590311612800012K23

Product Roadmap: Charting the course for Field Service Management

SES1334-K23

Join this session to get a behind the scenes look at the Field Service Management roadmap for 2023 and beyond. Hear from product and strategy leaders for an interactive discussion on our post-Utah release plans.

1724429920965001DK25

Field Service Management Roadmap: Redefine customer and technician experiences

SES3699

Explore the latest in Field Service Management (FSM) and how we are revolutionizing service delivery. FSM product leaders will share recent innovations and the FY25 roadmap, highlighting AI's role in enhancing both customer and employee experiences. Learn how the ServiceNow platform helps ensure the right technician is at the right place at the right time, boosting productivity and customer satisfaction. Join us to see how intelligent scheduling, enhanced workspace configurability, and AI agents can transform your field service operations.