Spotlight Keynote: Say YES to stronger, better, AND safer with Technology Workflows

SPT1630-K23

<p>Delivering the technology to power your organization’s evolving digital goals is a multi-faceted challenge of managing competing objectives. The CIO needs to deliver better experiences while increasing cost efficiency. The CTO wants to accelerate innovation, without sacrificing resilience. And the CISO must mitigate risks and keep strengthening the ability to respond to expanding threats across the evolving technology landscape. Join this session to learn from ServiceNow, Accenture, and AT&T on how our latest innovations help you increase efficiency and effectiveness across technology delivery – and say yes to stronger, better and safer.</p>

How AT&T is enhancing customer experience with Observability

SES1360-K23

<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="color: black;">J</span></span></span></span></span></p> <p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(3,45,66);"><span style="background-color: white;">Join us for a fireside chat to hear how AT&T is leveraging E2E tracing to improve customer experience and remove 60% of operational cost associated with outages. Get insights into the importance of end-to-end observability in modern software development, learn how to deploy OpenTelemetry at scale in a complex and diverse organization, and hear about the challenges and successes of deploying OpenTelemetry into legacy applications. The session will also cover the immediate benefits AT&T has seen since implementing OpenTelemetry and ServiceNow Cloud Observability.</span></span></span></span></span></p> <p style=""> </p>

Product Roadmap: Cloud Observability - Improving cross-system visibility

SES1355-K23

<p>Complete, end-to-end visibility is critical as teams migrate workloads from on-premise to the cloud. Hear from Lightstep co-founder, Ben Sigelman, on how ServiceNow Cloud Observability powered by Lightstep is driving cross-system visibility for organizations as they move to the cloud. In addition, get insights on the product roadmap for 2023 and to learn how to bridge Service Operations and Cloud Observability across your organization.</p>