Surviving the Siege: The Battle for Observability

SES2206

<p>This presentation will delve into the intricate technicalities of deploying distributed tracing with OpenTelemetry within the unique environment of a large-scale, enterprise company. Learn the challenges faced, from ensuring compatibility with existing systems to managing scalability issues, and the innovative solutions employed to overcome them. Expect a detailed walk-through of the implementation process, practical insights drawn from real-world experiences, and how ServiceNow® Cloud Observability contributed to the success of the initial rollout and success that is ongoing.</p>

How AT&T is enhancing customer experience with Observability

SES1360-K23

<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="color: black;">J</span></span></span></span></span></p> <p style=""><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="color: rgb(3,45,66);"><span style="background-color: white;">Join us for a fireside chat to hear how AT&T is leveraging E2E tracing to improve customer experience and remove 60% of operational cost associated with outages. Get insights into the importance of end-to-end observability in modern software development, learn how to deploy OpenTelemetry at scale in a complex and diverse organization, and hear about the challenges and successes of deploying OpenTelemetry into legacy applications. The session will also cover the immediate benefits AT&T has seen since implementing OpenTelemetry and ServiceNow Cloud Observability.</span></span></span></span></span></p> <p style=""> </p>