Reimagine supply chain with Supply Chain in a Box

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<p>Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Join this session to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.</p>

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Brewing efficiency: How Starbucks transformed the CX with Capgemini

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<p>Starbucks, a multinational chain of coffeehouses and roastery reserves, has made strides in improving the customer experience in the coffee giant’s UK region. By leveraging ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> capabilities in partnership with Capgemini, the team rapidly deployed a cost-effective and agile solution. Paired with subsequent feature enhancements, this solution has resulted in significant efficiency gains and cost savings.</p>

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Virtual Agent and Customer Journeys go hand-in-hand at Subway

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Learn how Subway partnered up with Capgemini to replace a legacy case management system using ServiceNow CSM with a self-serve web portal – doing away with the typical case forms, and using virtual agent that was designed for each and every customer journey/experience. What’s unique about this virtual agent capability is that only specific customer journeys lead to case creation, while the remaining lead to case deflection with no live agent involvement. Customer satisfaction and agent productivity are at the cornerstone of this remarkable and innovative implementation success.