Brewing efficiency: How Starbucks transformed the CX with Capgemini

SES2268-K23

<p>Starbucks, a multinational chain of coffeehouses and roastery reserves, has made strides in improving the customer experience in the coffee giant’s UK region. By leveraging ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> capabilities in partnership with Capgemini, the team rapidly deployed a cost-effective and agile solution. Paired with subsequent feature enhancements, this solution has resulted in significant efficiency gains and cost savings.</p>

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