Breakout Uninterrupted: Comcast reimagined ITOM and ITSM across divisions (BRE2781)

K20-BRE2781

Reimagine supply chain with Supply Chain in a Box

SPN1618

<p>Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Join this session to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.</p>

Future proofing corporate-owned & franchised store operations at Inspire Brands

SES2525-K23

<p>Discover how Capgemini partnered with Inspire Brands to reimagine its corporate-owned and franchised store operations. By retiring legacy ITSM systems and focusing on E2E business operations, the goal of this multi-phase CSM deployment is to improve franchisee efficiency and accelerate time to value by connecting operations on a single platform with flexible technology and streamlined processes.  Phase 1 focused empowering employees with a customer-centric approach supporting real-time data and easy-to-understand dashboards and a catalog of requestable services. Phase 2 focuses on increasing franchisee confidence and trust in support services by providing a consumer-grade experience with store-dedicated portals for self-service and integrated telephony.