Amy Lokey
EVP, Chief Experience Officer
Amy Lokey leads the global Experience team at ServiceNow – including Design, Research, Product Documentation and Operations. Her team’s mission is to create product experiences that people at work love. Amy leads the design and user experience across the entirety of ServiceNow’s products and platform. Amy additionally leads experience design for ServiceNow’s customer resources, including Impact and Customer Support. Amy was previously head of the global User Experience team for Google Workspace – Google's cloud-based applications for consumers, education and enterprise, including Gmail, Drive, Chat, Docs and Calendar. Prior to Google, Amy was head of User Experience for LinkedIn, across all consumer and enterprise solutions. Amy helped grow LinkedIn’s business and product platform from startup, through IPO, to one of the largest tech company acquisitions by Microsoft.
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How AWS and ServiceNow are helping customers use Generative AI to support future technology.
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Conference Sessions
How AWS and ServiceNow are helping customers use Generative AI to support future technology.
SPN1634
<p>In a fast changing world where generative AI holds immense potential and requires careful safeguarding, it is more important than ever for organizations to stay focused on solving business priorities. Organizations need a modern data and AI strategy in order to innovate rapidly with generative AI at scale. This session will provide an overview of use cases for generative AI; the approach to mobilizing and scaling business value; how to think holistically about data and AI; and considerations for technology, people, process, and mindset.</p>
Keynote: Knowledge Unscripted
KEY1627-K23
<p>Join us for a game-changing keynote. We open with a special conversation, featuring The Right Honourable Jacinda Ardern, one of the world's most influential voices, as she shares powerful stories of leading with courage, empathy, and authenticity. Then—for the first time ever—you will have unparalleled access to our panel of ServiceNow experts – on stage and unscripted. Bring your burning questions, and make them bold, exciting, and challenging. Time to ignite new ideas and explore new possibilities together.</p>
Day 2 Keynote: Uniting AI, data, and workflows across every corner of your business
KEY2675
Where’s the AI utopia we were promised? It’s a question many are asking—and in this keynote, we’ll show you the answer. Join Amit Zavery, ServiceNow CPO and COO, for a real-world look at how AI is transforming work today, not someday. Hear from customers and product leaders as they reveal how ServiceNow unites AI, data, and workflows on a single, enterprise-grade platform—delivering speed, scale, and real results.
Designing user experiences powered by Workflow Data Fabric
SPN2336
Curious how Workflow Data Fabric can transform your processes? This interactive workshop puts you in the driver’s seat. Our team of specialists, who have been immersed in Workflow Data Fabric since its launch, will guide your through collaborative process design exercises that showcase its performance potential. By sampling real-world use cases, you’ll see how Workflow Data Fabric integrates data, empowers AI agents, and streamlines operations, giving you the tools to drive efficiency and innovation in your organization.