![image](https://community.servicenow.com/community/image/server...

sn\_customerservice\_agent sn\_customerservice\_manager sn\_customerservice.customer sn\_customerservice.customer\_admin sn\_customerservice.customer\_case\_manager (We introduced this in Lond...

![image](https://community.servicenow.com/community/image/serverpa...

Summary Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps p...

Summary Legacy data migration is a critical part of most CSM implementations. It is a common need to migrate historic and in-flight support information such as cases, case notes, customer comments...

Like a true millennial stereotype, I spend about 50% of my day on some type of social platform. Whether it be Twitter for [@NOWsupport](https://twitter.com/NOWsupport), or Facebook to see what my b...

GM Abhijit Mitra shows product innovations, such as Communities, coming in Jakarta. Day 2 Knowledge 17 Key Note Labels: [Customer Service Management](https://community.servicenow.com/communit...

I had the opportunity to travel with my family for spring break last week. Trekking through several airports, there are many opportunities to witness customer service in action: airline employees, ...

Resolve Customer Issues at Lightspeed  Learn directly from th...