ServiceNow News
113 items
Customer se...
Yokohama Release Highlights for Customer Service Management
New article articles in ServiceNow Community
·
11 months
www.servicenow.com
cache
What's New in Xanadu for Customer Service Management ...
Xanadu Release Highlights: Supercharge Customer Service Management with Generative AI
New article articles in ServiceNow Community
·
over 1 year
www.servicenow.com
cache
Are you a CSM Agent? Do you resolve external customer cases or requests or work closely with Agents? Would you like to help influence future experiences? If you said yes to any of these questions, ...
Feedback Opportunity -- Agent Workspace - Email Improvements!
Import
·
over 3 years
www.servicenow.com
cache
Today more than ever, customer service organizations are feeling...
What’s new in the Tokyo release for Customer Service Management
Import
·
over 3 years
www.servicenow.com
cache
Do you influence purchase decisions on services added to your product portfolio? Are you a platform owner, super admin, or business process owner? Do you use classic lists and forms from 2 or more ...
Join our ServiceNow platform vision and strategy workshop!
Import
·
over 3 years
www.servicenow.com
cache
Now on Now: 4 easy ways to keep your knowledge base relevant and up to date (new blog)
Import
·
over 3 years
www.servicenow.com
Calling all users of Workspace! We need your help to shape the future of Playbook platform features (around prioritization, assigned activities, and progress tracking).
Our product team would love...
Influence ServiceNow -Tell Us What You Think About Playbooks!
Import
·
over 3 years
www.servicenow.com
cache
The most important resource in customer service is the agents staffing the various interaction channels customers use to resolve their issues. Yet as critical as their roles are, agents today face ...
Building custom experiences for CSM configurable workspace
Import
·
over 3 years
www.servicenow.com
cache
7 tips for knowledge managers to increase self-service (new blog...
Now on Now: 7 tips for knowledge managers to increase self-service (new blog)
Import
·
over 3 years
www.servicenow.com
cache
What’s New in Customer Service Management in the May 2022 Store Re...
What's new in Customer Service Management in the May '22 Store Release
Import
·
almost 4 years
www.servicenow.com
cache
This year at Knowledge starting May 11, ServiceNow’s practitione...
Now on Now: Check out our Knowledge playlist of Customer Support and related sessions
Import
·
almost 4 years
www.servicenow.com
cache
Now on Now blog: The Mind-Blowing Possibilities Of Relentless AI in Customer Service & Support
Import
·
almost 4 years
www.servicenow.com
Using Now Experience UI Builder, you can easily configure and extend the CSM Configurable Workspace. As part of the CSM Configurable Workspace, the Contextual Side panel provides agents with tools ...
For CSM Configurable Workspace, how to remove the contextual side panel for all users.
Import
·
almost 4 years
www.servicenow.com
cache
Code is available on share https://developer.servicenow.com/connect.do!/share/contents/3287388\_switchclass\_of\_soldproduct\_to\_productinventory?t=PRODUCT\_DETAILS
IntoTheUnknown Switchclass Of SoldProduct To ProductInventory
Import
·
almost 4 years
www.servicenow.com
cache
Now on Now Q&A with Dean Robison: Transforming customer support to elevate the customer experience
Import
·
almost 4 years
www.servicenow.com
What's New in Customer Service Management in the San Diego release...
What's new in Customer Service Management in the San Diego Release
Import
·
about 4 years
www.servicenow.com
cache
This blog will highlight some of the key components which a developer has to take care during migrating from existing customized agent workspace to the new configurable workspace. A follow-up blog...
Migrate your existing agent workspace to the new configurable workspace
Import
·
about 4 years
www.servicenow.com
cache
ServiceNow support account managers are using the Now Platform t...
Now on Now blog: How proactive support operations can reduce customer escalations
Import
·
about 4 years
www.servicenow.com
cache
Act quickly on customer insights to deliver meaningful experienc...
Deliver tailored customer service experiences with Qualtrics integration
Import
·
about 4 years
www.servicenow.com
cache