Resolve Customer Issues at Lightspeed

Learn directly from the customer service management experts at Knowledge17 with hands-on instruction and valuable insights into topics such as:

• Transformation

• Best practices

• Proactive service

• Strategies beyond CRM

• Automation

• Self-service

• Knowledge base

• Insights and analytics

• Internet of Things

• Case management

• Communities

• Field service

• Roadmap

You'll find sessions dedicated to going beyond today's CRM-based technology to a modern customer service management strategy, including:

• Evolution of Customer Service at Vodafone

• How Customer Service Management Assisted a Company Merger

• Providing Next Generation Telecom Customer Service Experience

• Customer Service Management is a Team Sport

• Intro to Field Service Management (Including Roadmap)

Meet the professionals who will help you turn insights into action.

This is your best chance to connect and learn from your fellow service-minded Customer Service pros. And with 21 customer speakers from companies scheduled to share their experiences, you'll bring back insights you can put into action the minute you're back in the office.

MAY 7 — 11 : ORANGE COUNTY CONVENTION CENTER, ORLANDO FL

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Evolution of Customer Service at Vodafone

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