ServiceNow News
113 items
Engagement Messenger (EM) allows customers to extend CSM capabilities to any non-ServiceNow portal/website.
Language is a critical aspect of the experience when users interact with EM. The languag...
Switchclass Of SoldProduct To ProductInventory
<https://www.youtube.com/watch?v=fBLgfC4axi8> \- demo
https://developer.servicenow.com/connect.do!/share/contents/3287388\_switchclass\_of\_soldprod...
Video
IntotheUnknown - Switchclass Of SoldProduct To ProductInventory
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over 4 years
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Calling all CSM agents! We are excited to extend the invitation to participate in a unique research opportunity! We want to understand how CSM agents prefer to use multiple chat tools vs all-in-one...
Opportunity to Shape the Future of ServiceNow’s Chat Collaboration!
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over 4 years
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Prior to Rome, viewing information associated with some types of data required extra navigation to one or more lists. Related records displayed were static and could not be dynamically updated. Th...
What's new in Customer Service Management in the Rome release
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As enterprise organizations look to digital transformation to drive a greater degree of automation and self-service, the underlying fact remains that 73% of interactions originating in digital chan...
The Omnichannel Blog Series: Part Two (IVR's & Self-Service)
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over 4 years
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Now on Now: Employee experience is the secret to customer success (NEW ARTICLE)
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over 4 years
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[Most customers around the world](http://info.microsoft.com/rs/157-GQE-382/images/EN-CNTNT-Re...
Will messaging overtake the telephone as most popular customer service channel?
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over 4 years
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Not every customer question or issue is easily addressed.
This statement should come as no surpr...
Customer operations: the secret to top-notch customer service
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over 4 years
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For the 2020 tax season, the United States Internal Revenue Service (IRS) has [pushed back...
Putting the "service" back into the Internal Revenue Service
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almost 5 years
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Create an End-to-end Innovation Process by Tying ServiceNow Gamification Engine to Ideas
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almost 5 years
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Hi Everyone!
This is the second part of the series of blogs/videoson Customer Service Management.
The goal of this series is to cover the basics of Customer Service Management Application.
In th...
Getting Started with Customer Service Management - Part 2
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almost 5 years
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The pandemic has taught us many lessons. One of the most notable is how quickly the w...
Strengthening customer service when the unforeseen occurs
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almost 5 years
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And lot more….
CSM Vs ITSM
Customer Service Management and I...
Getting Started with Customer Service Management - Part 1
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almost 5 years
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Getting vaccinations into arms remains problematic in the [United States](https://www.mckinsey.c...
Customer service: staying the course despite continued uncertainty
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almost 5 years
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Customer experience
Companies make large investments in their ...
What's new in Customer Service Management in the Quebec release
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about 5 years
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Closing the time gap between the moment a customer has a question or problem and de...
Early stage or advanced, there's more ways to benefit from knowledge in customer service
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about 5 years
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Insert heavy sigh of relief here as we enter the final weeks of 2020\. Everyone is probably ready to...
Looking ahead to better ways to serve customers in 2021
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about 5 years
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On Thursday, the United States celebrates the Thanksgiving holiday. This year, the pandemic means it's ...
Butterball's Turkey Talk Line: leading with customer success delivers a better experience
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about 5 years
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How to put AI to work in your customer support operations (new article by SVP Dean Robison)
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about 5 years
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Mention the name "L.L. Bean" and images of the outdoors to mind. "High quality" might be an...
Addressing L.L. Bean's first customer service fiasco, 21st century-style
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about 5 years
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Surviving in customer service: pandemic Black Friday edition (part 2)
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over 5 years
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