This year at Knowledge starting May 11, ServiceNow’s practitioners will share a variety of stories describing how we use the Now Platform to run our internal Customer Support and Training & Certification operations. We will discuss what ServiceNow technology they use, challenges faced, implementation journey, and lessons learned. We will dive into our future roadmap and the outcomes we’ve seen to date.

To register for one of the FREE video-on-demand sessions (below), visit knowledge.servicenow.com and sign up for the Knowledge Digital Experience. Then search for the sessions in the content library by title or session number. To see a list of all 30+ on-demand sessions, search for Now on Now using the filter. If you have any questions, please post them below and we’ll respond as soon as we can.

SES1093 What's new in Customer Service Management

SES1262 Now on Now: Transforming training & certification to a truly digital experience

SES1263 Now on Now: How AI is bringing our 80% automated customer support vision to life

SES1264 Now on Now: How we're boosting employee productivity by 16% using AI

SES1265 Now on Now: How we deliver world-class customer Support with ServiceNow Impact

SES1273 Now on Now: How we built a great digital learning experience using our Platform

SES1373 Connect the Front, Middle, and Back Offices to Deliver Seamless Customer Service

If you want to learn more after viewing a session, you can contact your account team to request a peer-to-peer briefing with a Now on Now practitioner. Or visit our website or blog site for more implementation stories.

We hope you have a great time at Knowledge!