ServiceNow News
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We've added another video to our Best Practices series! This video introduces the business rules workflow and provides guidelines that will help you determine when to run business rules.
Special t...
Business Rules Best Practices Part 1 of 2: When to Run Business Rules
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In [my last post](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=9acc6265dbd0dbc01dcaf3231f9619ef) I shared some of the hidden metadata we applied to our articles to feed t...
Working with Internet Search Engines and their Crawlers
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One of my favorite and most respected members of the punditocrac...
IT Leaders: Take Your Marketing Counterparts to Lunch (and/or Out for Drinks)!
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This video explains how you can use the event log to determine whether or not the events process scheduled job is running. This job processes all events, including emails whose State is Ready.
If ...
Troubleshooting Inbound Email Part 4 of 4: Email Events in System Logs
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You know what's really cool about cats' eyes? Their motion-detection abilities.
Basically, when cats look out over an area — the African veldt, your kitchen floor — what they see that's not moving...
Neebula + ServiceNow = a Sharper Focus for Enterprise Service Management
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This week's best practices KB article features a video tutorial and tips for using [Dictionary Overrides](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0538794&ni.dependent.topic=kb%5...
Practice Makes Perfect: Dictionary Overrides Best Practices
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Where I work we have a terrible old LDAP directory full of obscenely bad location data. However, that's what we use to create our sys\_user table in Service Now. So many of the users were missing l...
Adding a reference Location to a User Record and Geo-locating as you go
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If your instance is receiving email but not processing messages, consider watching this video. It is the third in our Inbound Email video series and explains how to troubleshoot when your instance ...
Troubleshooting Inbound Email Part 3 of 4: Email Action Not Processed
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Last week I shared that [we'd made our Knowledge Base content publicly accessible](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=a0ccee25dbd0dbc01dcaf3231f961973), and hin...
Enhancing KB Articles with metadata for SEO and Social Sharing
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over 11 years
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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...
Think Like a ServiceNow Employee: June 2014 Top KB Articles
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This week's best practices article features guidelines and a video tutorial for creating [system properties.](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0538866&ni.dependent.topic=...
Practice Makes Perfect: System Properties Best Practices
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Today's post is a short one. I recently ran into an issue where I was creating a custom workflow activity and wanting to use the dynamic variable syntax to submit data on the fly - when the workflo...
ServiceNow custom workflow activity and using dynamic variables at runtime
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