If your instance is receiving email but not processing messages, consider watching this video. It is the third in our Inbound Email video series and explains how to troubleshoot when your instance is not processing inbound email actions.

Before watching, it may help to watch the first video in the series, Troubleshooting Inbound Email: Introduction, which provides an overview of how the inbound email process works.

For more information on Inbound Email, see:

ServiceNow Knowledge Base

ServiceNow KB: Inbound Email Troubleshooting (KB0524472)

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