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Did you know that inline editing (being able to double click a field within a list and change the value) is also available on Agent Workspaces? You just need to set the below system property to Tr...

55. In List Editing — Agent Workspace

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There are two scripts (option 1 & 2) that can be used to get information about table relationships and all tables that extend the current table. However, if you use ServiceNow GlideTableHierarchy ...

54. GlideTableHierarchy API

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53. Unlock URL type variable by Default

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Did you know that ServiceNow offers many Dictionary Attributes to modify the behaviour of a table or a field? To administer Dictionary Attributes for a Table or a field simply navigate to: System...

52. Dictionary Attributes

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If you ever want to get a watermark from an email, you can use GlideEmailWatermark for doing this. Sample: var getEmail = new GlideRecord(“sys\_email”); getEmail.addEncodedQuery(“something”); ...

51. Get Watermark from an Email

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If we want to use any addition information details received in the event/Alert from integration for ITOM Event Management alert correlation rule than we can use the tag based alert clustering. For...

50. Tag based alert clustering in ITOM Event Management

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We can display 𝗽𝗿𝗼𝗴𝗿𝗲𝘀𝘀 𝗶𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 with customized colors on the list view of any table by creating a field of type “𝗣𝗲𝗿𝗰𝗲𝗻𝘁 𝗖𝗼𝗺𝗽𝗹𝗲𝘁𝗲” On the form view, this field type accepts 𝗱𝗲𝗰𝗶𝗺𝗮𝗹 𝗶𝗻𝗽𝘂𝘁; on t...

49. Display Progress Indicators on a List View

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48. Authorization for Script Execution

48. Authorization for Script Execution

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Did you know you can configure the “Number of minutes to wait before collecting unread messages and sending an email to offline users” This can be done by configuring the system property “collabor...

47. Collecting unread messages and sending an email

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Script - var gdt = new GlideDateTime(‘2023–12–13 08:00:00’); // Check your system datetime format if you don’t get desired result gs.info(new GlideTimeAgo().format(gdt)); Result -

46. Undocumented API — GlideTimeAgo

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Can you send notifications in ServiceNow without creating a notification record in the notification table? that’s right, with the “GlideEmailOutbound()” method, you can send email notifications d...

45. Send Notification without creating a Notification Record

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Did you know that ServiceNow provides class “GlideSecureRandomUtil” for generating a random alpha-numeric String with the specified length ? Example: gs.info(GlideSecureRandomUtil.getSecureRandom...

43. Generate random alpha-numeric String with the specified Length

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There are many undocumented ServiceNow APIs that have existed since the beginning. These are a couple that you may come across needing either as a system administrator or developer. The first is t...

44. Undocumented: Table Extension APIs

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You can include new line and special characters while sending values in REST API. Simply use this function and get the value you want to send in request body Example script: function jsonEncode(...

42. Pass new line and special characters in REST API Body

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Events fired related to attachments Ever needed to know for audit purposes if user has downloaded an attachment? Or user has deleted an attachments? There is OOTB events triggered which can be use...

41. Audit Attachment Download and Deletion

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Did you know that a journal field is a special type of field which actually saves data on various other tables. When inserting a journal entry all of the following tables are affected: sys\_jour...

40. When a journal entry is created (work notes) multiple tables are updated

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Did you know: You can assign a user the snc\_read\_only role and it will make everything which they can already access become read only. This role does not function by itself and must be assigned ...

39. Read-only Role

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38. Search magnifying glass disabled when using OR condition in list filter

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37. Transfer an HR Case

37. Transfer an HR Case

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1. Search Catalog Builder in Filter Navigator, hit enter and then it will open a new tab to use catalog builder. 2\. Click Continue. You will redirect to some catalog item templates to create a ca...

36. Create a Catalog Item (Record Producer) using Catalog Builder

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35. You can enable a Hierarchical list in a Related List

35. You can enable a Hierarchical list in a Related List

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Do you know we have some properties available in ServiceNow for logging the outbound request glide.outbound\_http\_log.override When this property is set to true, the property glide.outbound\_htt...

34. Outbound Web Service Logging Properties

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RaptorDB

RaptorDB

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33. Change the Homepage & Text of the Now Mobile App

33. Change the Homepage & Text of the Now Mobile App

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You can do the following GlideQuery for a simple aggregate count and this can be an alternative to getRowCount. new GlideQuery.parse(‘incident’,’active=true^priority=3').count()

32. Alternative to getRowCount

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