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In 2022, it will be critical for companies to get hybrid-work models right. The ones that do will be able to leverage it to recruit the best talent. What I am increasingly seeing from firms is coo...

https://www.servicenow.com/workflow/it-transformation/top-5-workplace-trends-future-of-work-2022.html

workflow.servicenow.com · over 1 year
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As corporate data accumulates in massive volumes, companies realize that giant databases aren’t just relevant to immediate business problems, but critical for charting long‑term success. Companies ...

https://www.servicenow.com/workflow/it-transformation/profile-chief-data-officer.html

workflow.servicenow.com · over 1 year
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Data privacy is a moving target. Organizations are taking in increasingly vast amounts of data—on customers, partners, users, vendors, employees. At the same time, local, national, and internationa...

https://www.servicenow.com/workflow/security-risk/how-privacy-by-design-improves-data-protection.html

workflow.servicenow.com · over 1 year
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The cloud, for all its benefits, has also been responsible for increased vulnerabilities that businesses must now mitigate against and monitor. The profusion of data has led to so-called third-part...

https://www.servicenow.com/workflow/security-risk/security-roles-protect-network.html

workflow.servicenow.com · over 1 year
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In a remote-first world, you have to make a new hire feel at home. You also have to make sure they have the right technology, that they’re comfortable with it, that they’ve got a [good work environ...

https://www.servicenow.com/workflow/employee-engagement/remote-onboarding-building-relationships.html

workflow.servicenow.com · over 1 year
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Trust is a key determinant of buying behavior. Customers want to know you can deliver products and services reliably and, increasingly, ethically. Think about the long-term impact on your reputatio...

https://www.servicenow.com/workflow/security-risk/rethinking-business-resilience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/purpose-powered-innovation.html

workflow.servicenow.com · over 1 year
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The COVID-19 pandemic makes it an imperative for organisations to strengthen their resiliency. [More than 8 in 10 Singaporean CEOs](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2021/gl...

https://www.servicenow.com/workflow/it-transformation/mindset-shifts-to-keep-singapore-innovative.html

workflow.servicenow.com · over 1 year
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Most telecoms aren’t there yet. According to the American Customer Satisfaction Index, the industry ranked [second to last](https://www.theacsi.org/index.php?option=com%5Fcontent&view=article&id=14...

https://www.servicenow.com/workflow/customer-experience/why-telecoms-are-doubling-down-on-customer-experience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/products/admin-center.html

https://www.servicenow.com/products/admin-center.html

workflow.servicenow.com · over 1 year
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The rise of low-code tools have given companies a better way to quickly spin out new products and services and elevated a new kind of knowledge worker: [citizen developers](https://www.servicenow.c...

https://www.servicenow.com/workflow/hyperautomation-low-code/need-citizen-developers-look-inside-your-company.html

workflow.servicenow.com · over 1 year
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While much of the conversation around ESG focuses on environmental impact reporting, many companies place as much or more weight on diversity, equity, and other social issues. “We’re a people-focus...

https://www.servicenow.com/workflow/it-transformation/esg-reporting-emerging-frameworks-standards.html

workflow.servicenow.com · over 1 year
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Still, experts say a chief experience officer who heads up both CX and EX could more neatly align the two organizations. “Designating a chief experience officer can serve as a powerful signal to th...

https://www.servicenow.com/workflow/employee-engagement/the-case-for-merging-customer-and-employee-experience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/reskilling-ai-and-the-future-of-work.html

https://www.servicenow.com/workflow/hyperautomation-low-code/reskilling-ai-and-the-future-of-work.html

workflow.servicenow.com · over 1 year
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In every industry, companies are betting that investments in [customer experience (CX)](https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html) will pay di...

https://www.servicenow.com/workflow/customer-experience/survey-research-how-leaders-are-betting-the-future-on-customer-experience-during-economic-uncertainty.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/employee-engagement/ai-will-transform-legal-services-delivery.html

https://www.servicenow.com/workflow/employee-engagement/ai-will-transform-legal-services-delivery.html

workflow.servicenow.com · over 1 year
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One billion people—a seventh of the planet’s population—live with a disability. Why is it that digital accessibility is something many companies still view as optional? Or at least not a priority?...

https://www.servicenow.com/workflow/employee-engagement/digital-accessibility-benefits-everyone.html

workflow.servicenow.com · over 1 year
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A smart resilience posture can be assessed not just within IT or cybersecurity, but with functional programs, suppliers and people. Ideally, it should reflect the broad organization. The functional...

https://www.servicenow.com/workflow/it-transformation/the-new-c-suite-kpi-operational-resilience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/employee-engagement/embracing-four-dimensional-workforce-era-ai.html

https://www.servicenow.com/workflow/employee-engagement/embracing-four-dimensional-workforce-era-ai.html

workflow.servicenow.com · over 1 year
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“Customers are happy to have a real person to talk to, to help solve their issue,” [says](https://techsee.me/techsee-live-field-services/) Jimmy David, a Verizon facilities technician. Equally impo...

https://www.servicenow.com/workflow/it-transformation/field-service-management-augmented-reality.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/power-public-private-partnerships.html

workflow.servicenow.com · over 1 year
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Our final pillar is acting with integrity (governance) by embedding robust governance and ethical business practices in every area of our company to increase transparency and accountability, while ...

https://www.servicenow.com/workflow/customer-experience/esg-issue-letter-from-editor.html

workflow.servicenow.com · over 1 year
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The COVID-19 pandemic is an object lesson in how cyber criminals thrive in times of uncertainty and disruption. Organizations worldwide were besieged by cyberattacks focused on the adaptations they...

https://www.servicenow.com/workflow/it-transformation/automation-rescue-hackers-ransomware-attack-mitigation.html

workflow.servicenow.com · over 1 year
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Here’s a personal story that illustrates my point: On a recent Friday, my computer broke. I needed a new one by Monday. While I was ordering the new machine, the vendor said they could either deliv...

https://www.servicenow.com/workflow/customer-experience/build-a-frictionless-customer-experience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/hyperautomation-low-code/ai-in-the-workplace-future-proof-your-workforce.html

https://www.servicenow.com/workflow/hyperautomation-low-code/ai-in-the-workplace-future-proof-your-workforce.html

workflow.servicenow.com · over 1 year
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