ServiceNow News
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In 2022, it will be critical for companies to get hybrid-work models right. The ones that do will be able to leverage it to recruit the best talent.
What I am increasingly seeing from firms is coo...
https://www.servicenow.com/workflow/it-transformation/top-5-workplace-trends-future-of-work-2022.html
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As corporate data accumulates in massive volumes, companies realize that giant databases aren’t just relevant to immediate business problems, but critical for charting long‑term success. Companies ...
https://www.servicenow.com/workflow/it-transformation/profile-chief-data-officer.html
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Data privacy is a moving target. Organizations are taking in increasingly vast amounts of data—on customers, partners, users, vendors, employees. At the same time, local, national, and internationa...
https://www.servicenow.com/workflow/security-risk/how-privacy-by-design-improves-data-protection.html
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The cloud, for all its benefits, has also been responsible for increased vulnerabilities that businesses must now mitigate against and monitor. The profusion of data has led to so-called third-part...
https://www.servicenow.com/workflow/security-risk/security-roles-protect-network.html
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In a remote-first world, you have to make a new hire feel at home. You also have to make sure they have the right technology, that they’re comfortable with it, that they’ve got a [good work environ...
https://www.servicenow.com/workflow/employee-engagement/remote-onboarding-building-relationships.html
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Trust is a key determinant of buying behavior. Customers want to know you can deliver products and services reliably and, increasingly, ethically. Think about the long-term impact on your reputatio...
https://www.servicenow.com/workflow/security-risk/rethinking-business-resilience.html
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https://www.servicenow.com/workflow/it-transformation/purpose-powered-innovation.html
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The COVID-19 pandemic makes it an imperative for organisations to strengthen their resiliency. [More than 8 in 10 Singaporean CEOs](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2021/gl...
https://www.servicenow.com/workflow/it-transformation/mindset-shifts-to-keep-singapore-innovative.html
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Most telecoms aren’t there yet. According to the American Customer Satisfaction Index, the industry ranked [second to last](https://www.theacsi.org/index.php?option=com%5Fcontent&view=article&id=14...
https://www.servicenow.com/workflow/customer-experience/why-telecoms-are-doubling-down-on-customer-experience.html
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Admin Center Make the most of the Now Platform® by making it easy for admins to discover, install, and configure ServiceNow® products and applications.
Admin Center Contact Sales Benefits Fea...
https://www.servicenow.com/products/admin-center.html
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The rise of low-code tools have given companies a better way to quickly spin out new products and services and elevated a new kind of knowledge worker: [citizen developers](https://www.servicenow.c...
https://www.servicenow.com/workflow/hyperautomation-low-code/need-citizen-developers-look-inside-your-company.html
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While much of the conversation around ESG focuses on environmental impact reporting, many companies place as much or more weight on diversity, equity, and other social issues. “We’re a people-focus...
https://www.servicenow.com/workflow/it-transformation/esg-reporting-emerging-frameworks-standards.html
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Still, experts say a chief experience officer who heads up both CX and EX could more neatly align the two organizations. “Designating a chief experience officer can serve as a powerful signal to th...
https://www.servicenow.com/workflow/employee-engagement/the-case-for-merging-customer-and-employee-experience.html
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In this evolving context, which roles should evolve and which ones be given to the machines? It’s important for leaders to keep the huge potential for productivity gains top of mind. Northwestern’s...
https://www.servicenow.com/workflow/hyperautomation-low-code/reskilling-ai-and-the-future-of-work.html
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In every industry, companies are betting that investments in [customer experience (CX)](https://www.servicenow.com/workflow/customer-experience/what-is-digital-customer-experience.html) will pay di...
https://www.servicenow.com/workflow/customer-experience/survey-research-how-leaders-are-betting-the-future-on-customer-experience-during-economic-uncertainty.html
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Many of the tasks in-house legal teams face require a great deal of care, but the work is mostly standard. Take nondisclosure agreements (NDAs), for example. They can be very long and complicated. ...
https://www.servicenow.com/workflow/employee-engagement/ai-will-transform-legal-services-delivery.html
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One billion people—a seventh of the planet’s population—live with a disability.
Why is it that digital accessibility is something many companies still view as optional? Or at least not a priority?...
https://www.servicenow.com/workflow/employee-engagement/digital-accessibility-benefits-everyone.html
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A smart resilience posture can be assessed not just within IT or cybersecurity, but with functional programs, suppliers and people. Ideally, it should reflect the broad organization. The functional...
https://www.servicenow.com/workflow/it-transformation/the-new-c-suite-kpi-operational-resilience.html
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This is where we activate the C-suite, because achieving a three-dimensional workforce is a high-level initiative and requires incorporating a long-term, strategic vision of where the enterprise ne...
https://www.servicenow.com/workflow/employee-engagement/embracing-four-dimensional-workforce-era-ai.html
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“Customers are happy to have a real person to talk to, to help solve their issue,” [says](https://techsee.me/techsee-live-field-services/) Jimmy David, a Verizon facilities technician. Equally impo...
https://www.servicenow.com/workflow/it-transformation/field-service-management-augmented-reality.html
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https://www.servicenow.com/workflow/it-transformation/power-public-private-partnerships.html
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Our final pillar is acting with integrity (governance) by embedding robust governance and ethical business practices in every area of our company to increase transparency and accountability, while ...
https://www.servicenow.com/workflow/customer-experience/esg-issue-letter-from-editor.html
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The COVID-19 pandemic is an object lesson in how cyber criminals thrive in times of uncertainty and disruption. Organizations worldwide were besieged by cyberattacks focused on the adaptations they...
https://www.servicenow.com/workflow/it-transformation/automation-rescue-hackers-ransomware-attack-mitigation.html
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Here’s a personal story that illustrates my point: On a recent Friday, my computer broke. I needed a new one by Monday. While I was ordering the new machine, the vendor said they could either deliv...
https://www.servicenow.com/workflow/customer-experience/build-a-frictionless-customer-experience.html
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https://www.servicenow.com/workflow/hyperautomation-low-code/ai-in-the-workplace-future-proof-your-workforce.html
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