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I’m consulting in the restaurant space, and I’ll be telling my IT clients to focus first on what most people in the organization want from IT: better service. Get them back up and running as quickl...

https://www.servicenow.com/workflow/it-transformation/executives-share-leadership-priorities-for-2023.html

workflow.servicenow.com · over 1 year
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For many businesses and industries, COVID-19 has made customer and employee well-being a priority. Witness Michelin-starred restaurants pivoting to [making food for healthcare workers](https://www....

https://www.servicenow.com/workflow/customer-experience/6-steps-to-building-customer-centric-culture.html

workflow.servicenow.com · over 1 year
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In the wake of Black Lives Matter protests across the United States last year, prompted by the murder of George Floyd by a police officer in Minneapolis, corporations launched initiatives to addres...

https://www.servicenow.com/workflow/customer-experience/corporations-drive-surge-in-impact-investing.html

workflow.servicenow.com · over 1 year
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Customer expectations of companies have never been higher. Above all, they’re looking for convenience. They want their questions answered quickly and their problems resolved effectively—and they’re...

https://www.servicenow.com/workflow/customer-experience/great-customer-experiences-transcend-delight.html

workflow.servicenow.com · over 1 year
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If Syrian athlete Yusra Mardini had surrendered to her reality, she would have most likely died by now. Instead, she became an Olympic swimmer. Mardini was 13 years old when civil war broke out in...

https://www.servicenow.com/workflow/employee-engagement/how-to-adapt-to-a-digital-business-landscape.html

workflow.servicenow.com · over 1 year
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_Editor’s note: This story originally appeared in the [Unleashing Digital Value issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quarterly-innovation-fall-2022.pdf) of...

https://www.servicenow.com/workflow/customer-experience/rethinking-retail-value-chain.html

workflow.servicenow.com · over 1 year
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Despite the significant costs of unconscious bias in the workplace—here defined as ingrained negative attitudes toward people based on race, ethnicity, gender, or other sociodemographic factors—eff...

https://www.servicenow.com/workflow/employee-engagement/how-to-address-unconscious-bias-in-workplace.html

workflow.servicenow.com · over 1 year
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Technology, however, isn’t the sole answer. Companies must modernize their planning and processes too. “Organizations need to be much more proactive and programmatic in addressing security vulnera...

https://www.servicenow.com/workflow/security-risk/attack-surface-security-protection.html

workflow.servicenow.com · over 1 year
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Full disclosure: I dislike the word “[offboarding](https://hbr.org/2019/05/your-company-needs-a-process-for-offboarding-employees-gracefully).” It’s a catch-all phrase that feeds into the idea that...

https://www.servicenow.com/workflow/employee-engagement/how-to-manage-employee-exits.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/customer-experience/classroom-ai-future-of-stem.html

https://www.servicenow.com/workflow/customer-experience/classroom-ai-future-of-stem.html

workflow.servicenow.com · over 1 year
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There are two essential ingredients to maintaining morale during this “new normal.” First is the need to think about the “whole person” as we work together and serve each other. Everyone is under s...

https://www.servicenow.com/workflow/employee-engagement/employee-morale-during-covid.html

workflow.servicenow.com · over 1 year
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The explosion in the number of IoT-connected devices— there will be [150 billion](https://cdn.ihs.com/www/pdf/IoT%5Febook.pdf) on the planet by 2030, according to IHS Markit research—has been a key...

https://www.servicenow.com/workflow/it-transformation/digital-twins-iot-technology.html

workflow.servicenow.com · over 1 year
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In response to changes in customer and employee behavior throughout the pandemic, many organizations have begun or accelerated a digital transformation. While useful for managing vulnerability, unc...

https://www.servicenow.com/workflow/security-risk/business-resilience-dividend-covid.html

workflow.servicenow.com · over 1 year
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In New York City, a butterfly flaps its wings, days later causing a storm over Tokyo. So goes the classic example of the “the butterfly effect,” the concept in [Chaos Theory](https://www.americans...

https://www.servicenow.com/workflow/it-transformation/the-digital-butterfly-effect.html

workflow.servicenow.com · over 1 year
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Consumer-facing AI applications such as Netflix’s or Amazon’s recommendation engines train their machine learning solutions using large [data sets](https://www.servicenow.com/workflow/it-transforma...

https://www.servicenow.com/workflow/it-transformation/ai-for-enterprise-applications.html

workflow.servicenow.com · over 1 year
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As workplace polarity becomes the norm, differing preferences for fully digital or more organic ways of getting things done will become the norm, predicts Wallace. Organisations can’t simply force ...

https://www.servicenow.com/workflow/employee-engagement/ai-tools-promote-diversity.html

workflow.servicenow.com · over 1 year
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The guidelines acknowledge that AI can have a negative impact on children, people with disabilities, and other groups that have been historically disadvantaged. It also emphasizes continuous auditi...

https://www.servicenow.com/workflow/customer-experience/ai-in-finance-more-equitable.html

workflow.servicenow.com · over 1 year
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Fiber networks provide the core communications backbone for any data service, whether wired or wireless—indeed, signals between cellular towers are carried over optical-fiber cables. Even the lates...

https://www.servicenow.com/workflow/it-transformation/how-lumen-technologies-drives-business-growth.html

workflow.servicenow.com · over 1 year
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Welcome to the new world of work. And if you haven’t noticed yet, we’re in a pretty significant moment of change. How significant? Well, it’s pretty big. You have to remember that these rapid trans...

https://www.servicenow.com/workflow/employee-engagement/digital-transformation-change-is-all-around.html

workflow.servicenow.com · over 1 year
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“The most important skill I’ve learnt has been to unlearn,” says Michael Tan, ServiceNow’s HR director for Asia. “Some of the things I’ve picked up over the years may apply, but a lot also don’t.” ...

https://www.servicenow.com/workflow/employee-engagement/closing-singapore-skills-gap-growth-mindset.html

workflow.servicenow.com · over 1 year
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More than half of all respondents said fostering a culture of innovation drives revenue growth. What’s more, companies on the cutting edge were much more likely to unlock a wide range of benefits, ...

https://www.servicenow.com/workflow/it-transformation/unleash-digital-value-issue-letter-from-editor.html

workflow.servicenow.com · over 1 year
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Here at ServiceNow, we like to say that we drink our own bubbles. That is to say that we use our own technology to solve problems. But we’re not just about technology. Really, what we do is focus o...

https://www.servicenow.com/workflow/it-transformation/3-key-pillars-digital-transformation-strategy.html

workflow.servicenow.com · over 1 year
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In 2023, every company, regardless of industry, will need to formulate a vision and strategy to incorporate [artificial intelligence](https://www.servicenow.com/workflow/employee-engagement/ai-brea...

https://www.servicenow.com/workflow/it-transformation/technology-predictions-manage-uncertainty-2023.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/security-risk/generative-ai-your-companies-newest-threat-hunter.html

https://www.servicenow.com/workflow/security-risk/generative-ai-your-companies-newest-threat-hunter.html

workflow.servicenow.com · over 1 year
www.servicenow.com
https://www.servicenow.com/workflow/hyperautomation-low-code/connected-workers-future-manufacturing.html

https://www.servicenow.com/workflow/hyperautomation-low-code/connected-workers-future-manufacturing.html

workflow.servicenow.com · over 1 year
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