ServiceNow News
48997 items
Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice
Hello fellow ServiceNow practitioners,
Have you ever come into work to find your queue flooded wit...
"49 Tickets by Morning": How We Solved the Mystery of Discovery Overwriting Our Maintenance Status
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There are various security standards from different countries like GDPR, FISMA, PDPA, and Privacy Act - and they do require that sensitive data should be protected.
Are your HR processes built und...
My Certified Technical Architect Series - Week 6
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Juggling separate logins and interfaces for supplier-related tasks like risk assessments and support cases? We tackled this challenge head-on for a client, creating a unified supplier portal that s...
Bridging the Gap: Integrating TPRM and CSM Portals for a Unified Supplier Experience
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We look forward to seeing you at our 2025 ITSM Service Operations Workspace events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularl...
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2025 ITSM Service Operations Workspace Events
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There are several prerequisites before we start implementing any solution in ServiceNow. One of them is to define the test personas (also called actors). These test users will be used to test the b...
Impersonate function on the CSM or any other portals - Is it possible?
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Before BR, Update - true
Condition: current.description.changes();
Choose the table name (Incident or Story, etc.) and field name (description) on the condition - as per your requirement.
(funct...
Differentiate Old Work notes and New Work notes on a String field (5000 characters)
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How awesome it would be if we can visually see a ServiceNow scope app and be able to chat with it. This blog covers required setup to achieve this.
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk
Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across sy...
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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk
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Performance analytics is powerful, and for future trends and historic graphs it certainly has its well-deserved place in the ServiceNow toolkit.
However there are some unsung features of the 'clas...
You may not need PA for that... Two lesser used standard report features
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Complex regulatory and risk environment, organizations across industries are investing heavily in Governance, Risk, and Compliance (GRC)...
Insights into Success Factors That Make GRC Implementations Sustainable and Value-Driven
REDE Consulting
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8 months
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Block data entry into Task records based PCI data on LUHN format
PCI blocking on LUHN format
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Note from the Author:
This article is the full-text reprint of _Deitsch’s DREAM – Design Reference for Enterprise AI Maturity_, originally published at: <https://david.deitsch.org/p/deitschs-drea...
Deitsch's DREAM v1.0 - Design Reference for Enterprise AI Maturity
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Now we can break down the how Taxonomy supports functions on the portal, starting with Search Filtering. The basic function here is if you perform a global search on the portal, you will get a numb...
Taxonomy - Search Filtering
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![AI Learning Days Logo - Black.png](https://www.servicenow.com/community/image/serverpage/image-id/451413iF36CE1284DBB72EB/image-dimensions/330x94/is-moderation-mode/true?v=v2 "AI Learning Days Lo...
Have you heard about AI Learning Days?!
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Service Operations Workspace Academy: Getting Started with SOW
ServiceNow Community
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8 months
Dear SNUG Romandie Community
What an amazing SNUG experience yesterday at the 16th edition of SNUG Romandie, hosted by DXC at the Octagon in Geneva. You made it delightful, inspiring and a huge...
Thank you for SNUG Romandie #16 – Inspiration, innovation, and hands-on AI!
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AI is moving fast—so fast that companies might be deploying it before setting up the controls that help manage the risks. As a general counsel, I’ve experienced firsthand how AI can drive efficienc...
AI Governance: A Corporate Counsel’s Guide
workflow.servicenow.com
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8 months
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Configure MCP Client in ServiceNow
Pre-requisites
Midserver to run the mcp client, mcp server and ollama service to access llama 3.2 model
Install ServiceNow spoke which has the action to exec...
Agentic AI - Create MCP Client and access it from Virtual agent topic
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