Bridging the Gap: Integrating TPRM and CSM Portals for a Unified Supplier Experience
New article articles in ServiceNow Community
·
Jun 27, 2025
·
article
Juggling separate logins and interfaces for supplier-related tasks like risk assessments and support cases? We tackled this challenge head-on for a client, creating a unified supplier portal that seamlessly integrates Third-Party Risk Management (TPRM) and Customer Service Management (CSM) functionalities. By strategically linking vendor and customer contact data and implementing custom query rules, we've achieved a single point of access for all supplier interactions. Explore our solution and share your own experiences with integrating disparate supplier portals – we'd love to hear your insights!
View original source
https://www.servicenow.com/community/developer-blog/bridging-the-gap-integrating-tprm-and-csm-portals-for-a-unified/ba-p/3302877