We look forward to seeing you at our 2025 ITSM Service Operations Workspace events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularly.

UPCOMING EVENTS:

Date	Event Type	***Title/Description, Registration Link, and Time of Event*
July 9	Live on SN Webinar	SOW Adoption Series Session 3 - Advanced Implementation & Configuration Wednesday, July 9 @ **8-9 AM PT \	11 AM -12 PM ET
July 10	Academy Series	***Service Operations Workspace Academy* ***Thursday, July 10 @* **8-9 AM PT \	11 AM-12 PM ET
July 16	Live on SN Webinar	SOW Adoption Series Session 4: Agent Workspace to SOW Migration Wednesday, July 16 @ **8-9 AM PT \	11 AM-12 PM ET

August

| August 6 | Live on SN Webinar | SOW Adoption Series Session 1 - The Art of the Possible Wednesday, August 6 @ 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST Registration link coming soon |
| ------------- | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------- |
| August 7 | 360 Exchange | SOW Customer 360 Exchange Customers have an open forum moderated by ServiceNow Product Management leads to discuss product feedback among other customers. Thursday, August 7 @ 10-11 AM PT | 1-2 PM ET | 7-8 PM CEST Registration link coming soon. |
| August 13 | Live on SN Webinar | SOW Adoption Series Session 2 - Customer Adoption Journey Wednesday, August 13 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST Registration link coming soon. |
| August 14 | Academy Series | Service Operations Workspace Academy Thursday, August 14 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |

September

| September 3 | Live on SN Webinar | ***SOW Adoption Series Session 3 - Advanced Implementation & Configuration* Wednesday, September 3 @ 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST Registration link coming soon. |
| ---------------- | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------- |
| September 10 | Live on SN Webinar | ***SOW Adoption Series Session 4 - Agent Workspace to SOW* Wednesday, September 10 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST Registration link coming soon. |
| September 12 | Academy Series | ***Service Operations Workspace Academy* 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |

PAST EVENTS:

*Where applicable, event hyperlink will load a recording of it.

March

| Mar 20 | Live on SN Webinar | ***Unlocking the Power of ServiceNow Yokohama Release: What's New in IT Service Management (ITSM)* 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST (AMS / EMEA time zone friendly) |
| ---------- | ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------- |
| Mar 20 | APAC Digital Summit | ***Implementation and Roll Out Strategies to Maximize Your ServiceNow Investment* ***11:50 AM-12:20 PM ANZ & 2:50-3:20 PM IST* | |
| Mar 27 | Live on SN Webinar | ***Unlocking the Power of ServiceNow Yokohama Release: What's New in IT Service Management (ITSM)* ***10* -11 AM IST | 1:30-2:30 PM JST | 2-3 PM AEST (APAC / AEST / JST time zone friendly) |

April

April 3	APAC Digital Summit	***Implementation and Roll Out Strategies to Maximize Your ServiceNow Investment* ***11:50 AM-12:20 PM ANZ & 2:50-3:20 PM IST*
April 16	Live on SN Webinar	SOW Adoption Series Session 1 - The Art of the Possible **8-9 AM PT \	11 AM -12 PM ET
April 24	Live on SN Webinar	[AMS-EMEA] Maximize Service Operations Workspace with Major Incident Management & On-call Scheduling Products (with ScreenMeet integration) **8-9 AM PT \	11 AM-12 PM ET
April 24	Live on SN Webinar	[ANZ-APAC-JST] Maximize Service Operations Workspace with Major Incident Management & On-call Scheduling Products 10:30 AM-12 PM IST
April 30	Live on SN Webinar	***SOW Adoption Series Session 2: Customer Journey* **8-9 AM PT \	11 AM-12 PM ET

May

| May 6-8 | Knowledge25 | Knowledge | Las Vegas, NVJoin us for the biggest ServiceNow conference of the year to learn & connect with peers and members of the ITSM Service Operations Workspace team. Tuesday, May 6 - Thursday, May 8 | |
| ----------- | ---------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------- |
| May 8 | Knowledge25 Lab | Service Operations Workspace Implementation Lab:In-person workshop to get hands on experience configuring the Landing page, On-call Scheduling, Major Incident & Change Management products. | |
| May 14 | Live on SN Webinar | SOW Adoption Series Session 3 - Advanced Implementation & Configuration 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| May 28 | Live on SN Webinar | SOW Adoption Series Session 4 - Agent Workspace to SOW Migration 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |

June

| June 4 | Live on SN Webinar | SOW Adoption Series Session 1 - The Art of the Possible 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| ----------- | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------- |
| June 11 | Live on SN Webinar | SOW Adoption Series Session 2: Customer Journey 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
| June 12 | Academy Series | Service Operations Workspace Academy 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |

ADDITIONAL EVENTS & RESOURCES:

• ServiceNow Put AI to Work Summits
• ServiceNow World Forums
• ServiceNow Learning Labs
• On-Demand Content:
  
  • Service Operations Workspace Implementation Bootcamp
    
  • 2024 Service Operations Workspace Launch & Learn for Service Desk
    
  • 2024 Q3 Launch & Learn Series 2 for Service Operations Workspace for ITSM