Dear SNUG Romandie Community

What an amazing SNUG experience yesterday at the 16th edition of SNUG Romandie, hosted by DXC at the Octagon in Geneva. You made it delightful, inspiring and a huge success again! A BIG THANK YOU to everybody! Together with Thomas Spillard and Alexandra Stiegler, I was thrilled to welcome around 80 participants from 43 organisations.

This 16th SNUG edition was all about continuous improvement — how to leverage ServiceNow and AI to simplify, connect, and empower across IT, HR, field ops, and more.

The inspiring agenda was rich and diverse — from transformation journeys to AI in action with enthusiastic top presenters out of different branches:

Bruno Mesmer & Brad Novak (DXC) – DXC’s internal and client ServiceNow strategy

Mathias Haller (Fondation Armée du Salut Suisse) – Tech for impact: a moving story of digital transformation

Eric Lienard Amaury FLAMENT (CERN) – Mobile agent at lightspeed!

Pedro Venceslau (ABB) – ABB’s Greenfield platform redesign

Marco Braun (ServiceNow) – GenAI security & privacy

Roberto Álvarez Alonso (SwissFlowIt) – Keeping documentation alive and integrated

James Downs (DXC) & Pierre Lambercy (ServiceNow) – Agentic AI: hands-on workshop!

Huge thanks to all our speakers for their time and generosity, to Sabra Defferrard and the DXC team for hosting us, and to each of you who made this day such a success.

The SNUG summer party with great vibes, cool DJ and fine food and drinks was another community highlight to celebrate ongoing SNUG know-how exchange and networking at its best! Thanks again also to DXC to kindly offer this!

Thomas Spillard, Alexandra Stiegler and myself are deeply grateful for all the positive feedback — and proud to see this community grow, connect, and inspire.

Let’s keep learning, building, and sharing — together

See you at the next SNUG!

Isabel

your SNUG leader Romandie