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Pragmatic Patterns — Hybrid Business Service Management Patterns

Pragmatic Patterns — Hybrid Business Service Management Patterns

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During my tenure at ServiceNow, I have always stressed the importance of "data-driven" code. What I mean is make workflows, business rules, etc dependent on tables and records in ServiceNow that ca...

"Consumerize" Data Imports to Non-ServiceNow Administrators

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Hello again! Before we dive in, let me explain what "Field Name" is referencing in this document. Field Name is a little used field type that is scattered around the system. It looks like a drop d...

Field Name: How to Add Extending Table Fields

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In our environment we needed to be able to add additional approvers to Change requests. We found a great article on how to enable the edit button on the approver related list. This option worked, b...

Change - Adding Additional Approvers using a List Field

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This post is going to build on my previous post. If you are wanting to follow along in your own instance you will probably have an easier time if you work through the first post before beginning th...

D3 Meets Service Portal - Part 2

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In this post, we're going to create a Service Portal Widget that uses D3.js to create a basic bar chart. My hope is that by the end of this you will have a basic understanding of how to create a cu...

D3 Meets Service Portal

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Last week, I attended the [Integrate 2016 + API:World Conference & Expo (and Hackathon!)](http://integratecon.com/) in San Jose. I met some great people, learned about some pretty interesting APIs ...

Recap of the Integrate + API:World 2016 Conference

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In this video I show you how to use the list filter condition builder to create complex queries and use them in your scripts. No need to know SQL programming. No need to try and decipher GlideRe...

Video: Scripting Complex Queries Quickly

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We're happy to announce that we finalized the agendas for our 4 upcoming European NowForum events in [Paris](http://www.servicenow.com/nowforum-paris.html) (4-Oct), [Frankfurt](http://www.serviceno...

#NowForum 2016 — Final agendas posted

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When we left [Part 2](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=c31e626ddbd0dbc01dcaf3231f961997) of this series, I had added an inbound email action to create GTD act...

Building an Application: Part 3, Adding Service Portal Widgets

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The 2016 U.S. presidential election is less than two months away and the campaigns are intensifying as the Election Day draws near. According to recent reports, it appears that Clinton and Trump ar...

Clinton vs. Trump and Data Sampling Techniques

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_Originally posted on [ServiceMatters](https://servicematters.servicenow.com/three-ways-servicenow-hr-delivers-value-workday-customers/)_ ![image](https://community.servicenow.com/community/image/...

Three ways ServiceNow HR delivers value to Workday customers

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Adventures in Service Portaling: Widget Options

Adventures in Service Portaling: Widget Options

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Pragmatic Patterns — Basic Business Service Management Patterns

Pragmatic Patterns — Basic Business Service Management Patterns

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The video shows how to create and configure catalog check box variables to present options to customers when ordering items from the service catalog. Explains how to group multiple check boxes in ...

How to Use Check Box Variables

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The vide explain how to use list collector variable properly in Service Now. The video also explains the ways to use list collector variable instead of ui macro for glide\_list ui. It shows how t...

How to Use Service Catalog List Collector Variables

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Today we are highly connected to our surroundings, and it seems like there is always an "app for that". From making a dinner reservation to ordering a ride home from the airport, mobile apps provid...

Consumerizing Human Resources

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I know it's late in the day, but I couldn't pass up the opportunity to blog about [International Talk Like a Pirate Day](https://en.wikipedia.org/wiki/International%5FTalk%5FLike%5Fa%5FPirate%5FDay...

Arrrrrrr. Making your instance talk like a pirate in three easy steps using the Talk like a Pirate Translation API.

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![image](https://community.servicenow.com/community/image/serverpage/image-id/159287i8EDBE26E2818E4DD/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: September 20, 2016

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Q4 2016 Quarterly Patching Targets

Q4 2016 Quarterly Patching Targets

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Crisis Alert Management

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We recently had the opportunity to talk with one of the Community's Leading [Top Contributor](https://community.servicenow.com/community?id=community%5Fstatic&sys%5Fid=dbc3be65dbdc5bc0b322f4621f961...

Top Contributor Interview: Meet Deepak Ingale, Community MVP 2016

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We recently had the opportunity to talk with one of the Community's Leading [Top Contributor](https://community.servicenow.com/community?id=community%5Fstatic&sys%5Fid=dbc3be65dbdc5bc0b322f4621f961...

Top Contributor Interview: Meet Steve Bell, Community MVP 2016, Accenture

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It's that time of year again! It's a joyful time for parents who see their children off to school for another year of learning. For children; perhaps not so joyful. To start the school year many ch...

What I Did This Summer… (HR - Employee Experience)

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6 Reasons to Love Service Portal

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