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Change - Adding Additional Approvers using a List Field

Import · Sep 21, 2016 · article

In our environment we needed to be able to add additional approvers to Change requests. We found a great article on how to enable the edit button on the approver related list. This option worked, but we needed a requester to be able to add the additional approvers easily.

Instead we created a new field on the change request form called Additional Approvers and placed it just above the Watch List.

Table: change_request

Type: List

Column label: Additional Approvers

Column name: u_additional_approvers

Reference Specification: User (sys_user)

We had already replaced our Emergency and Normal change workflow Approval - Group to Approval - User. We then added the Additional Approvers to the users approver list under the activity properties.

We hope this helps others! Thank for reading!

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https://www.servicenow.com/community/developer-articles/change-adding-additional-approvers-using-a-list-field/ta-p/2323204