The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

JS / HTML Editor

Format and configure your ServiceNow instance with JavaScript and the HTML editor.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Event Management

Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.

• Alert rule causes Incidents to be created for closed alerts (KB0597594)

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

• Best Practices: Indexing and interactive filters (KB0597389)

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Tables and Dictionary

Access data dictionary, data modeling, and entity relationship information with Tables and Dictionary

Visual Task Boards

Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.