ServiceNow News
48994 items
Feature Shorts: Configuring Now Assist Panel Q&A Search
ServiceNow Community
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7 months
Feature Shorts: Triage Cases for Informational, Transactional and Complex Cases (Q2 Enhancements)
ServiceNow Community
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7 months
Feature Shorts: TSOM - Discrepancy audit enhancements
ServiceNow Community
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7 months
Feature Shorts: TSOM - Nokia Altiplano Discovery SGC - Logical resources
ServiceNow Community
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7 months
Feature Shorts: TSOM - Discovery SGC Builder Framework
ServiceNow Community
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7 months
Feature Shorts: TNI - CMDB Classes for Data Center Power Management
ServiceNow Community
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7 months
Feature Shorts: TNI - Converged Service Operations Workspace
ServiceNow Community
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7 months
Feature Shorts: TNI - Network Site Floor Map with Metric Overlay
ServiceNow Community
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7 months
![AI Learning Days Logo - Black.png](https://www.servicenow.com/community/image/serverpage/image-id/461313i735E0296090FFA6F/image-size/medium/is-moderation-mode/true?v=v2&px=400 "AI Learning Days L...
Coming Soon (Aug 15th) - AI Learning Days session recordings
New article articles in ServiceNow Community
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7 months
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Deliver concise, conversational answers to agents based on your knowledge sources
Multi‑Turn Q&A Genius Results in the Now Assist Panel provide agents with conversational search experiences within...
Now Assist for CSM - Multi‑Turn Q&A in Now Assist Panel
New article articles in ServiceNow Community
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7 months
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ITSM Recommended Trainings
ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program...
ITSM Recommended Trainings
New article articles in ServiceNow Community
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7 months
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Understand customer feelings and personalize interactions with emotional insight
Sentiment Analysis is a generative AI capability that evaluates and summarizes customer sentiment on case records. ...
Now Assist for CSM - Sentiment Analysis
New article articles in ServiceNow Community
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7 months
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Join ServiceNow and your local industry peers for our Southern California SNUG of 2025! Our experts will provide an update on the Innovation from ServiceNow, and networking and educational sessions...
Southern California - Healthcare, State and Local & Higher Education SNUG Meet-up!
New article articles in ServiceNow Community
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7 months
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Sept 18th in San Diego @ ServiceNow HQ!
Southern California - Healthcare, State and Local & Higher Education SNUG Meet-up!
New article articles in ServiceNow Community
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7 months
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Copy and configure the Invoice attachment DI processing flow
ServiceNow Documentation
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7 months
Empower customer service agents to reply faster with accurate, professional responses
Email Reply Recommendations is a generative AI skill that provides suggested responses during customer email i...
Now Assist for CSM - Email reply recommendations
New article articles in ServiceNow Community
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7 months
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Help agents respond faster and more accurately during live chat interactions
Chat Reply Recommendations use generative AI to provide agents with suggested personalized responses during live chat i...
Now Assist for CSM - Chat reply recommendations
New article articles in ServiceNow Community
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7 months
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Unlock the power of AI to accelerate your testing strategy. This session reveals how to engineer prompts for the creation of automated tests, dramatically reducing manual effort and increasing test...
Platform Academy - July 22nd, 2025 - Prompt Engineering for Automated Tests Creation
New article articles in ServiceNow Community
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7 months
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Getting Started with FSM – Episode 5: Mastering Dispatcher Workspace
New article articles in ServiceNow Community
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7 months
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Hello SNUG Members!
We are excited to be planning the Central Pennsylvania SNUG on September 16, 2025 at PSECU in Harrisburg, PA. Please take a moment to complete this brief [SNUG planning survey]...
2025 Central PA SNUG Planning! Looking for input & volunteers
New article articles in ServiceNow Community
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7 months
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P
ara o profissional que atua no universo do desenvolvimento e da arquitetura de software, o conceito de Arquitetura Orientada a Serviços (SOA) ou em inglês (Service-Oriented Architecture) é um pi...
ServiceNow e a Arquitetura Orientada a Serviços (SOA): A Base para Aplicações Escaláveis
New article articles in ServiceNow Community
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7 months
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JavaScript & JSDoc: How to Document Complex Parameters Easily in your IDE
ServiceNow Pro Tips
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7 months