ITSM Recommended Trainings

ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.

The following courses are recommended for customers that have purchased ITSM:

ServiceNow Fundamentals:

Take these courses to learn the fundamentals of administering the ServiceNow Platform

• Welcome to ServiceNow
• ServiceNow Administration Fundamentals On Demand (Xanadu)
• ServiceNow Administration Fundamentals Instructor Led

ITSM:

Fundamentals courses focus on the lifecycle and process steps for Service Catalog Request Management, Incident Management, Problem Management and Change Management. Implementation courses provide common and practical implementation scenarios and challenges when configuring a ServiceNow Instance. Simulator courses let you practice and assess your understanding of and ability to configure ITSM.

• IT Service Management (ITSM) Fundamentals On Demand
• IT Service Management (ITSM) Fundamentals Instructor Led
• IT Service Management (ITSM) Fundamentals Simulator (Yokohama)
• IT Service Management (ITSM) Implementation On Demand (Xanadu)
• IT Service Management (ITSM) Implementation Instructor Led
• IT Service Management (ITSM) Implementation Simulator (Yokohama)

Critical Applications:

Service Operations Workspace:

• Service Operations Workspace (SOW) Bootcamp On Demand

Major Incident Management

• What is Incident Management?
• Major Incident Management Fundamentals
• Major Incident Management Implementation

Problem Management:

• What is Problem Management?

Request Management

• What is Request Management?
• Catalog Builder Fundamentals

Employee Center

• Introduction to Employee Center (Yokohama)
• Employee Center Essentials (Yokohama)

Knowledge Management

• Knowledge Management (KM) Implementation
• Knowledge Management (KM) Fundamentals (Vancouver)

Common Service Data Model

• Common Service Data Model (CSDM) Fundamentals

ITSM Pro

• Platform Analytics (PA) Fundamentals
• Digital Product Release (DPR) Bootcamp On Demand
• ServiceNow Virtual Agent Fundamentals (Xanadu)
• Predictive Intelligence Fundamentals
• Continual Improvement Management Essentials
• DevOps Change Velocity Fundamentals

ITSM Enterprise

• Process Mining Fundamentals - Yokohama
• Workforce Optimization Essentials (Xanadu)

ITSM Pro Plus or Enterprise Plus

• Now Assist for IT Service Management (ITSM) Essentials - Yokohama