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This article will provide answers to frequently asked questions about Retail Service Management and will be updated regularly.
What is Retail Service Management?
Retail Service Management (RSM...
Retail Service Management (RSM) FAQ
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Follow these high-level steps to install and configure RSM and RO for retail location support use cases.
Note: As of the Xanadu release, installing RSM and RO entails installing the same plugins. ...
Retail Product Checklist
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over 1 year
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In today’s fast-paced digital world, having quick and efficient access to information and support is crucial. ServiceNow’s GENAI Chat Assistant is here to revolutionize the way you interact with yo...
CreatorCon 2024 - ServiceNow Virtual Agent for Chat, Code and Translation
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<p>Quite a fun article I worked on with <a href="https://phen.dev/" rel="noopener">Philip Braunen</a>. Do you know that little bit of elasticity you get when scrolling beyond the viewport when brow...
Sticky Headers And Full-Height Elements: A Tricky Combination
CSS-Tricks
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over 1 year
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After a strong Q2 earnings report, ServiceNow CEO, Bill McDermott said that his product and engineering teams remain focused on the upcoming Xanadu release family, set to go live in September 2024\...
ServiceNow Xanadu Release Family: What Customers Need to Know
ServiceNow Archives - UpperEdge
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over 1 year
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The default of the default value
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Here's a comparison chart between ServiceNow IRM and MetricStream IRM based on key features, use cases, and other aspects. These two platforms are leading solutions in the Integrated Risk Managemen...
Comparison chart between ServiceNow IRM & MetricStream IRM based on key features, use cases, and other aspects.
REDE Consulting
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over 1 year
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Registration is Open for all 2024 French, German & Spanish Instructor Led Training Classes!
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over 1 year
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Do you recall from the Washington DC release notes, _"Save flows automatically as you work on them"_ and _"You must request to edit an existing flow before you can change it"_? You might...
Save as you go flows / Default read-only flows, why it is not enabled, or... how to disable it?!
New article articles in ServiceNow Community
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[Music] a [Music]
Video
AI Code Generation with Now Assist for Creator - short
ServiceNow Community
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over 1 year
Getting Started on Creator Studio | Xanadu Edition
ServiceNow Dev Program
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over 1 year
The statistics are eyebrow raising. One in five people is neurodiverse—an umbrella term that describes people with autism, dyslexia, ADHD, and other cognitive differences—and 85% of those in that c...
https://www.servicenow.com/workflow/employee-engagement/hire-neurodiverse-tech-talent.html
workflow.servicenow.com
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over 1 year
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One key finding: Companies that have seen the benefits of digital transformation aren’t backing off these investments. Instead, they are focused on increasing the efficiency and productivity of the...
https://www.servicenow.com/workflow/it-transformation/innovating-through-uncertainty-technology-productivity-efficiency-chris-bedi.html
workflow.servicenow.com
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over 1 year
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Australians generally want speed, transparency, and a personalised approach when resolving customer service issues, according to a [2021 ServiceNow survey](https://www.servicenow.com/blogs/2022/str...
https://www.servicenow.com/workflow/it-transformation/why-ethical-ai-matters-business.html
workflow.servicenow.com
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over 1 year
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Starting a new job can feel like an obstacle course of cumbersome tasks when the company should be focusing on making a great impression. Is it a surprise that ineffective onboarding is a major fac...
https://www.servicenow.com/workflow/employee-engagement/how-to-create-a-digital-personalized-and-omni-channel-employee-experience.html
workflow.servicenow.com
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over 1 year
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_Editor’s note: This story originally appeared in the [Unleashing Digital Value issue](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2022/workflow-quarterly-innovation-fall-2022.pdf) of...
https://www.servicenow.com/workflow/employee-engagement/how-to-build-learning-culture.html
workflow.servicenow.com
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Ultimately, a true digital transformation is what enables you to deliver the improved employee and customer experiences that help you survive—and even thrive—in uncertain economic times.
More than...
https://www.servicenow.com/workflow/it-transformation/digital-transformation-evolving.html
workflow.servicenow.com
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over 1 year
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One in five Aussies changed their jobs in 2021, and a quarter are considering leaving their workplace this year, according to data from [National Australia Bank](https://business.nab.com.au/nab-beh...
https://www.servicenow.com/workflow/employee-engagement/what-employees-want-australia.html
workflow.servicenow.com
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To me, three of the most important are empathy, personalization, and expectations. Here’s why:
Empathy. Support engineers should be not only technically astute but also warm and empathetic, signal...
https://www.servicenow.com/workflow/employee-engagement/undeniable-impact-of-employee-experience-on-customer-experience.html
workflow.servicenow.com
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over 1 year
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_Editor’s note: This story originally appeared in the [winter issue of Workflow Quarterly.](https://www.servicenow.com/content/dam/workflow/us/en/pdf/2023/workflow-quarterly-uncertainty-winter-2023...
https://www.servicenow.com/workflow/it-transformation/deflationary-impact-of-technology-how-software-can-slay-inflation.html
workflow.servicenow.com
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As organisations climb the digital maturity curve from manual to automated, they must ensure that new AI tools are implemented with guidelines for fair and ethical decision-making. This adds a new ...
https://www.servicenow.com/workflow/it-transformation/the-wild-west-of-ai-is-over-artificial-intelligence-australia-tahn-shannon.html
workflow.servicenow.com
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over 1 year
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